Resources and Tips
FREE GUIDE
Strategies for Difficult Conversations at Work
As communication becomes increasingly digital, many professionals spend less time practicing and using the skills required for clear, confident and effective real-time conversations. You'll find tips for handling 6 common situations included. Get the guide here.
FREE GUIDE
From Text to Talk (Revised)
Understanding that many have moved away from phone calls in favour of texting, I've put together this quick guide to help us transition from text to talk. Let's support each other through the power of conversation. Get the guide here.
FREE EBOOK
Developing Executive Presence
One of the biggest challenges faced by every sales professional is learning to gain access to the decision-makers at companies, businesses or organizations they hope to sell. Developing an executive presence allows the sales professional to be seen as an equal in the C-suite. Find out more.
FREE EBOOK
How to Strengthen Your Sales Process
Are you willing to give up the salesperson you are to discover the salesperson you can be? Whether you are currently launching your sales career, or are a seasoned professional, you’ll find information here to improve and close more sales. Get this ebook and immediately start solving your sales challenges.
FREE EBOOK
The Why and How of Following Up: Essential Skills for Sales Success
Is increasing your sales and creating more repeat business a priority right now? Get my best advice plus examples of success that you can duplicate.
BLOG SERIES
Discover StoryFinding
Storyfinding is our ability to uncover, listen to and empathize with what is happening in our prospect’s or customer's world. Storyfinding involves a combination of skills that each of us can, with practice, strengthen and make an instinctive part of every conversation, email and text. Find out more.
FREE RESOURCE
Conference Call BINGO Card
This BINGO card will help you achieve conference calls that are effective, efficient and engaging... with a little fun. Get the card here.(opens in new tab)
PRINTABLE SIGN
Front Desk Help: Dealing with Background Noise
A simple resource for dealing with a decades-old phone communication problem. Download the tips and printable sign here.
CASE STUDIES
Studies of Success
It's important to understand that your own ideal sales process will be unique - as different from everyone else's as these two case studies are. Click here to get them now.
VIDEO INTERVIEW
Creating Effective Sales Calls
Since 2013 I've had the honour of working with Doug Dvorak. Doug is a Certified Speaking Professional (CSP) inducted into the International Who's Who of Professional Speaking. He was also named one of the top ten sales professionals by Power Selling Magazine and is a certified sales training and management consultant, working with companies and teams through his company The Sales Coaching Institute. My collaborations with Doug have allowed me to expand my client base in the US, South America and Australia.
FREE GUIDE
7 Ways to Reach Potential Sponsors with a New Idea
Are you looking for specific advice on how to approach sponsors about a new initiative? Download this free resource for my best advice.
FREE GUIDE
Relax! Business Messaging Tips for a Tech-Free Vacation
In collaboration with Twirp Communications and Daley Progress, here's an easy-to-read guide to vacation messaging. It includes specific, actionable steps for voicemail, email and social media so you can relax throughout your vacation… and have a smoother return to work when that time arrives. Download the guide here.
Top 3 phone communication tips...
Words That Weaken Our Conversations – Conversation Principle #9
Effective conversations rely on confident words. I often get asked, “How did you become The Phone Lady?” I’ll tell the story about a colleague and friend of mine, Sean McDermott, … Read more
The Conversation You Haven’t Had Yet – Conversation Principle #8
There’s no perfect time for an important conversation. Of course, there are bad times to attempt an important conversation. For example, launching into a performance discussion as someone is racing … Read more
Conversations Fade, Yet Their Impact Remains – Conversation Principle #7
What do others take away from their conversations with us? Part of the work I’ve done the past 20 years has involved auditing other people’s conversations. I’ve listened carefully to … Read more