Resources and Tips
Top 3 phone communication tips...
Watch all 10 tips!
The Why and How of Following Up: Essential Skills for Sales Success
Is increasing your sales and creating more repeat business a priority right now? Get my best advice plus examples of success that you can duplicate.
Rules of Engagement
Learn invaluable insights into a buyer’s journey to “yes”; ways to create memorable experiences virtually, on the phone and in-person; and essential skills to find your “voice” – your ability to inspire conversations that build relationships and increase sales.
Creating Conversational Experiences with your Customers
The key to powerful retail experiences, especially in terms of unique artisan products, is communication. Too often visitors/shoppers are left on their own to browse without the necessary conversation, education and enthusiasm to help them appreciate and enjoy the products, and to help them make buying decisions. This session provides small retailers with a wide range of skills to create a memorable shopping experience for visitors, even during a pandemic! These skills will allow retailers to sell more products, increase referrals and support greater customer loyalty.
Studies of Success
It's important to understand that your own ideal sales process will be unique - as different from everyone else's as these two case studies are. Click here to get them now.
Creating Effective Sales Calls
Since 2013 I've had the honour of working with Doug Dvorak. Doug is a Certified Speaking Professional (CSP) inducted into the International Who's Who of Professional Speaking. He was also named one of the top ten sales professionals by Power Selling Magazine and is a certified sales training and management consultant, working with companies and teams through his company The Sales Coaching Institute. My collaborations with Doug have allowed me to expand my client base in the US, South America and Australia.
Moving from Text to Talk
Understanding that many have abandoned phone calls for the convenience of texting, I've put together this quick guide to help us easily transition from text to talk. Let's support each other through the power of conversation. Get the guide here.
Relax! Business Messaging Tips for a Tech-Free Vacation
In collaboration with Twirp Communications and Daley Progress, here's an easy-to-read guide to vacation messaging. It includes specific, actionable steps for voicemail, email and social media so you can relax throughout your vacation… and have a smoother return to work when that time arrives. Download the guide here.
Inner Wisdom Project: Mary Jane Copps
Mary Jane shares the value of phone communication and tone of voice. She speaks to the benefits of tone of voice and gives an example of the same sentence with two different tones, but exactly the same words. She speaks to the mistakes and errors that happen throughout the world because of email information.