Resources and Tips

working as a team

Read 3 tips below...

Everyone is busy. Waiting for a call to be returned? Remember the expected caller is probably busy ... not avoiding you. Don't take it personally if someone doesn't get back to you right away.

Words are the body language of a phone call. Uncertain language sends an unclear message to the listener and weakens the credibility of your call. Get rid of those "likes" and "ums" and get to the point.

With Bluetooth technology and speakerphones, it’s easy to multitask while we’re on the phone - we check email, sort papers or surf the net. Stop. Focus on the conversation and you’ll get more out of it.

Watch all 10 tips!


Studies of Success

It's important to understand that your own ideal sales process will be unique - as different from everyone else's as these two case studies are. Click here to get them now.

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Creating Effective Sales Calls

Since 2013 I've had the honour of working with Doug Dvorak. Doug is a Certified Speaking Professional (CSP) inducted into the International Who's Who of Professional Speaking. He was also named one of the top ten sales professionals by Power Selling Magazine and is a certified sales training and management consultant, working with companies and teams through his company The Sales Coaching Institute. My collaborations with Doug have allowed me to expand my client base in the US, South America and Australia.

Recently Doug and his colleagues created this interview about our work together and some of the key points clients most appreciate when it comes to sales communication.


Moving from Text to Talk

Understanding that many have abandoned phone calls for the convenience of texting, I've put together this quick guide to help us easily transition from text to talk. Let's support each other through the power of conversation. Get the guide here.

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Conference Call BINGO Card

This BINGO card will help you achieve conference calls that are effective, efficient and engaging... with a little fun. Get the card here.



7 Ways to Reach Potential Sponsors with a New Idea

Are you looking for specific advice on how to approach sponsors about a new initiative? Download this free resource for my best advice.

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Relax! Business Messaging Tips for a Tech-Free Vacation

In collaboration with Twirp Communications and Daley Progress, here's an easy-to-read guide to vacation messaging. It includes specific, actionable steps for voicemail, email and social media so you can relax throughout your vacation… and have a smoother return to work when that time arrives. Download the guide here.

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Inner Wisdom Project: Mary Jane Copps

Mary Jane shares the value of phone communication and tone of voice. She speaks to the benefits of tone of voice and gives an example of the same sentence with two different tones, but exactly the same words. She speaks to the mistakes and errors that happen throughout the world because of email information.

The Phone Book

The Phone Book is a practical MUST READ for every entrepreneur and salesperson!
- Amazon 5-star review

Click here to get more information, download a free chapter, or purchase your copy today!

woman at desk holding stop sign

Do You Need A Stop Sign?

Over the past few months, I’ve experienced an amazing increase in requests for front desk and customer service phone skills training. I’m delighted, of course. This is where my interest … Read more

conversation over coffee

What Are Your Missed Opportunities?

Earlier this week I spent the morning with a group of brand new, energetic business owners. In one of the exercises we did together, they each estimated the average annual … Read more

Are You Talking Too Much?

“Our job isn’t to tell customers everything all at once. It’s to make them curious to learn more.” – Bernadette Jiwa It isn’t easy to admit we talk too much. … Read more