DON'T BE INSECURE! IT'S NOT ABOUT YOU. Everyone is busy. Waiting for a call to be returned? Remember the expected caller is probably busy ... not avoiding you. Don't take it personally if someone doesn't get back to you right away.
BE DIRECT AND ELIMINATE IFFY LANGUAGE. Words are the body language of a phone call. Uncertain language sends an unclear message to the listener and weakens the credibility of your call. Get rid of those "likes" and "ums" and get to the point.
FOCUS ON THE CONVERSATION. With Bluetooth technology and speakerphones, it’s easy to multitask while we’re on the phone - we check email, sort papers or surf the net. Stop. Focus on the conversation and you’ll get more out of it.
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