Sales Skills for Teams & Independent Professionals

It was October 5, 1987, when I first picked up the phone to call and speak with a potential customer. I had no plan in my mind, no knowledge of how the conversation should be structured or how to communicate my company’s value. Needless to say, nothing was accomplished in that call.

I repeated this same experience over and over again for several weeks. I was definitely “spinning my wheels” and falling into a pattern of being easily discouraged and defeated.

What did I do? I started recording my calls (later, the calls of each member of my sales team), listening to them, analyzing them. What I learned is still true today … there is a psychology, an etiquette, and a method necessary for every effective phone conversation. Knowing, understanding and working with these elements is essential to the success of both your inbound and outbound phone conversations.

How do we help?

Click below to find out more.

SPECIALIZED PROGRAM

Sales Skills for Proactive Calling

Weekly 30-minute webinars that immediately improve phone conversations and book more appointments. Ideal for busy sales teams looking for measurable improvements in their results. Learn more here.

Following our series of sessions with The Phone Lady, we experienced a 25% lift in our small business advisors' ability to convert messages to returned phone calls, and phone conversations to appointments.

- Natacha Lemay-Reaume, Senior Manager, Small Business Banking, Ontario North East & Atlantic Canada

Mary Jane’s advice was sound; after putting her advice into practice, our cold calling has been focused and appointment rate has improved by 50%.

- Claudina Whisken, Director of Business Development, Thomas International Maritimes

The first step is to talk to each other - on the phone!

We’ll discuss your challenges and how I can help. If I can’t help, I’ll let you know. If I can help … I’ll create a detailed proposal, easily shared with all decision-makers, for your consideration. Click here to get started.