The Simplest Way to Increase Sales


Since attending Dreamforce in October, I’ve received dozens of sales calls and even more prospecting emails … and I’m grateful. Each of these has provided me with valuable insight into why some companies, both large and small, are struggling to meet their sales goals.

Here is an analysis of one company’s approach to prospecting and the one shift we can all make to immediately improve our sales success.

Take for example this voicemail/email pairing I received last week:

Voicemail: Hi Mary Jane, this is … with … calling in regards to the couple of emails I’ve sent over since Dreamforce this year. Want to set up a time to speak with you next week so if you’ll please give me a call back at … I’d greatly appreciate it. Again this is … with … . I can be reached at …. Thanks.

The biggest error in this message? It is all about the salesperson. Sales is not about “I”; it is about the prospect, their needs, their problems and the value you are offering to them. If your communication with your prospects is all about you, you are truly limiting your revenue.

And never, ever let a prospect know that you are counting the number of times you’ve tried to reach them. This supports the notion that you only think of yourself and betrays a subtle disrespect for, and lack of interest in, their business and hectic schedule.

The follow up email arrived moments after the voicemail message and the subject line was “I just tried to call” :

I just tried to reach you and was unable to get through.  I was looking to get on your schedule this week or next to talk about …

Again, the “I’s” come before the “you” and wanting to get on my schedule next week is waaaay too presumptuous. Reading this I wondered, “If I was this company’s client, would this email be written differently?”

And this is the simplest way to increase your sales … treat all prospects the same way you will treat them when they become your client. Make your sales process a preview of what it will be like to work with you. (Tweet This!) With every phone call, email, text, proposal, deadline show your prospects your best stuff! If they are continually delighted and impressed during the sales process, it becomes easy, and often inevitable, for them to become your client.

Enjoy your phone work everyone!

Closing a sale is the natural outcome of inspiring great conversations and listening intently to our potential customers.

This natural approach still involves a process – a plan that moves potential customers through a journey of discovery with you. So ... what's your process? And am I the right sales coach for you? Let's find out.

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What's The Phone Lady doing?


  • Remote learning experiences + one-on-one coaching for women entrepreneurs (More info about this three-year program here.)
  • Team and individual coaching with a national moving company to refine their sales process
  • Remote half-day training for provincial tourism representatives
  • Remote seven-part sales training program for US-based SaaS
  • Remote webinar on accounts receivable communication for industrial-services company
  • Remote webinar on validation to college students in entrepreneur program
  • In-person workshop on job search skills for women in the trades
  • Remote half-day webinar on written correspondence to customers

Do you or your team want to improve your communication skills? Do you have a communication question or challenge you'd like to discuss? This quick-to-fill-out form is easy to use and you'll hear from Mary Jane very soon.