The first time I encountered the phrase “phone phobia” was back in 2005, when I was preparing to launch The Phone Lady. At that time I was surprised to learn that making and receiving calls was an actual documented fear. Fast forward 16 years and the topic of phone anxiety is a constant in my work. The majority of my presentations, coaching sessions and media interviews include time discussing the reasons for this fear and the steps to overcome it.
Phone phobia is one topic that consistently shows up in my website stats – people are actively searching for information on that topic. In fact, Google shows about 12,700,000 results for “phone phobia”. A scan through my website stats has brought to light other phone communication topics that are in high demand.
Both sales and customer service success depend on excellent phone conversations. Knowing how to support yourself and/or your team members to overcome phone anxiety is a must. As we move into a busy fall season, we’ve pulled together information on the most searched skills for inspiring confidence on the phone.