Solutions for Common Phone Communication Challenges

The first time I encountered the phrase “phone phobia” was back in 2005, when I was preparing to launch The Phone Lady. At that time I was surprised to learn that making and receiving calls was an actual documented fear. Fast forward 16 years and the topic of phone anxiety is a constant in my work. The majority of my presentations, coaching sessions and media interviews include time discussing the reasons for this fear and the steps to overcome it.

Phone phobia is one topic that consistently shows up in my website stats – people are actively searching for information on that topic. In fact, Google shows about 12,700,000 results for “phone phobia”. A scan through my website stats has brought to light other phone communication topics that are in high demand.

Both sales and customer service success depend on excellent phone conversations. Knowing how to support yourself and/or your team members to overcome phone anxiety is a must. As we move into a busy fall season, we’ve pulled together information on the most searched skills for inspiring confidence on the phone.

Powerful Words: The Reason For My Call

Top 3 Challenges to Effective Phone Communication

How Do You Say Goodbye?

How to Overcome Phone Fear


Closing a sale is the natural outcome of inspiring great conversations and listening intently to our potential customers. This natural approach still involves a process – a plan that moves potential customers through a journey of discovery with you. So ... what's your process? And am I the right sales coach for you? Let's find out.

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What's The Phone Lady doing?

  • One-on-one coaching with 6 amazing entrepreneurs - info about sales coaching here
  • Designing a sales campaign - that includes phone conversations - for a waste management consulting firm
  • Creating client communication module for college students
  • Delivering remote learning on essential business communication skills for job search
  • Remote learning experience on sales and customer service skills for vet equipment company
  • Remote learning experience for financial advisors
  • In-person learning experience with new business owners on creating a sales process
  • Remote learning experience on essential skills to reach and inspire conversations with C-suite executives
  • Team coaching for a firm representing natural products for arthritis in dogs
  • Remote learning experience on sales and customer service skills for a transportation company
  • Remote learning experience on both discovery and sales calls for new startups

Do you or your team want to improve your communication skills? Do you have a communication question or challenge you'd like to discuss? This quick-to-fill-out form is easy to use and you'll hear from Mary Jane very soon.