Why it’s completely normal for a phone call to fill you with dread (and how to get over it). Read the stats and Mary Jane's advice.
The Phone Lady's Blog
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This past December, while visiting family in California, I received an email from CBC’s The Current. Associate producer Danielle Carr was interested in interviewing me. While the segment was about phone scammers and how they are changing our relationship with our phones, she wanted to … Read more
“The only constant in life is change.” -Heraclitus (500 BC Greek philosopher) Change is not something I thrive on. In fact, those who know me best might say that I often strive to avoid it. But I think it’s more accurate to say that I’m … Read more
In a recent workshop, a participant asked, “How can I stay focused and positive during difficult times, when no one is answering their phones or conversations aren’t resulting in booked appointments?” While I’m by no means an expert on creating optimism and enthusiasm, a recent setback taught me … Read more
I’m writing this on a chilly Sunday morning. I’ve just returned from our neighbourhood mailbox (a major construction project prevents us from gathering our mail daily). After sorting out the flyers, I chose to open an envelope from the Nova Scotia Health Authority. As I read the enclosed … Read more
My phone rang last Wednesday at 4:08 pm, just as I was settling in to do some prospecting calls. It was my colleague and friend Steve Foran, CEO of Gratitude at Work. It’s always great to talk with Steve; he’s incredibly energetic, knowledgeable and generous. But … Read more
It does seem logical to communicate with a prospect or client in the same way they’ve communicated with us (i.e. they send us an email, we answer by email, etc.) but experience has taught me, many times, this is often not the best choice. Every medium … Read more
Some of my summer has been occupied by phone projects for a diverse group of entrepreneurs. I love doing these projects. For me there is something delightful about sitting at my desk with research tools on my computer screen, pen and paper close by (along … Read more
Apologies for my absence last week. I sat down early last Sunday morning and went to an author’s website – someone I was going to share with you – but within seconds my laptop was consumed by trojans and other assorted malware. (And my Twitter … Read more
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How to revive a retro technology called the telephone that can still work wonders in these modern times. Find out.
Phone Phobia Hits the News
Phone phobia, or telephobia, has been getting a lot of attention in the news recently. See what Mary Jane has to say about it...
22 Minutes correspondent, Brandon Hackett, figures out which end is up on this thing called a telephone, with help from The Phone Lady. Watch Telephone Lessons for Millennials.
Banks Curtail Employee Use of Voice Mail: Voice mail is viewed as an expensive vestige of a bygone era. See what The Phone Lady has to say.