The Phone Lady's Blog
This first week of January found me in a high-energy evening webinar attended by innovators worldwide. Their work includes seeking licensing agreements for their designs and creations. They wanted to learn more about the art and process of following up. Their reactions to my presentation … Read more
“So well said! That just blew my mind…” This appeared in Chat recently while delivering the final webinar in my seven-part proactive calling series. It definitely caught me off guard. I get a lot of positive reactions to the skills I share but I think … Read more
There’s a long-standing bit of etiquette that’s often overlooked today. I do understand why. Our schedules are jam-packed and our deadlines seem to multiply daily. We book meetings on the hour and if one happens to run a bit late, there’s a domino effect that … Read more
“The only constant in life is change.” -Heraclitus (500 BC Greek philosopher) Change is not something I thrive on. In fact, those who know me best might say that I often strive to avoid it. But I think it’s more accurate to say that I’m … Read more
My phone rang last Wednesday at 4:08 pm, just as I was settling in to do some prospecting calls. It was my colleague and friend Steve Foran, CEO of Gratitude at Work. It’s always great to talk with Steve; he’s incredibly energetic, knowledgeable and generous. But … Read more
When you subscribe to my weekly blog, you'll immediately receive a chapter of The Phone Book - Essential Telephone Communication Skills.