CNN's Harry Enten asks why we’re avoiding phone calls and whether we can be coached through our telephone-related nerves in this new Margins of Error podcast featuring Mary Jane. LISTEN HERE.

The Phone Lady's Blog

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What Alzheimer’s Has Taught Me About Branding

By Mary Jane Copps | August 1, 2021
forget-me-nots

When you hear the word “Alzheimer’s” what comes immediately to mind? For most of you, the answer will be memory loss. And you’re correct. Memory loss is a major aspect of Alzheimer’s disease. Alzheimer’s societies and associations even use the forget-me-not flower as their icon. … Read more

What Alzheimer’s Has Taught Me About Work/Life Balance

By Mary Jane Copps | July 17, 2021
balancing rocks

How to balance “work” with the rest of “life” is a discussion that comes up in almost every workshop and conversation I have with new entrepreneurs and business owners. In many instances when you ask someone why they chose to start or own a business, … Read more

One Word for 2021

By Mary Jane Copps | December 26, 2020

“Take care of your words and the words will take care of you.” – Amit Ray For the sixth year, I’m sharing with you the concept of One Word. I was introduced to this idea at the end of 2015 by my colleague and friend Jeanie … Read more

7 Steps to Rejuvenate Your Sales Plan

By Mary Jane Copps | May 16, 2020
using calculator

For many businesses and individuals, the plan they created earlier this year to reach their financial goals is now obsolete. And with so many unknowns still in play, likely for some time to come, it can be difficult to create a new plan that delivers … Read more

A Hockey Legend’s Inspiration

By Mary Jane Copps | December 7, 2019
making a sales call

In our house, CBC Radio is on most of the time. Sometimes I listen intently, sometimes bits of information enter my consciousness while I’m focused on other things. This is what happened on November 28. The Current was on and a panel was discussing the … Read more

7 Questions to Maximize Your 77 Days

By Mary Jane Copps | September 1, 2019
planning

Welcome to September! While it does have that “fresh start” feeling, it’s important to recognize that, for most of us (depending on your work week and upcoming vacation days), there are approximately 77 days until year-end. January has that “I have a whole year” feeling; … Read more

What Will You Do With Your 100 Days?

By Mary Jane Copps | July 28, 2019

Are you responsible for meeting a revenue goal this year? Well, depending on your vacation plans for the rest of this summer, and allowing for Thanksgiving and Christmas, you have about 100 days left in 2019 to reach that goal. I’m not saying this to … Read more

What Astronauts Know … and You Should Too!

By Mary Jane Copps | June 16, 2019

My life as “The Phone Lady” is filled with amazing moments and opportunities. One of these arrived as a thank you a few months ago from Lee Babin, CEO of Gingerly.ai. It was a one-year, all-access pass to Masterclass, an online learning platform featuring some … Read more

One Word for 2019

By Mary Jane Copps | December 30, 2018

There’s power in resolution, in the simple act of saying to myself, “This is going to happen.” -MJC For the fourth year, I’m sharing with you the concept of One Word. I was introduced to this idea in 2016 by my colleague and friend Jeanie Burke, President … Read more

One Word for 2018

By Mary Jane Copps | December 31, 2017

I’m on my way to a place where I never dreamed I’d be, and that’s perfection. – Mary J Blige Two years ago my colleague and friend Jeanie Burke, President of Home Instead Senior Care Halifax, shared with me the concept of one word – … Read more

One Word for 2017

By Mary Jane Copps | December 11, 2016

The more that you read, the more things you will know. The more that you learn, the more places you’ll go. Dr. Seuss Last year my colleague and friend Jeanie Burke, President of Home Instead Senior Care Halifax, shared with me the concept of one … Read more

Listen in as Liz Solar interviews Mary Jane: Connect Better Through Voice on Voice Action
CBCs-The-Current
CRTC has recently taken new steps to fight fraud calls and phone scams. Read (and listen) to what Mary Jane has to say about this problem.
This Hour Has 22 Minutes
22 Minutes correspondent, Brandon Hackett, figures out which end is up on this thing called a telephone, with help from The Phone Lady. Watch Telephone Lessons for Millennials.
The Wall Street Journal.
Some on Wall Street are hanging up on voicemail. See what The Phone Lady has to say.