The Phone Lady's Blog
About five years ago, I connected with Donald O’Connor on Twitter. Since then we have created a friendship founded on our shared interest and passion in sales and communication. Earlier this month, when he attended my monthly webinar, I discovered his wealth of great sales … Read more
One person always makes an appearance at my customer service workshops and coaching sessions – someone I’ve named the “constant talker”. I discovered them years ago while doing call evaluations and listening to a 45-minute customer conversation during which the company representative maybe said 20 … Read more
The month of June has arrived … and with it my deadline to complete the manuscript for my upcoming book, appropriately called The Phone Book. And I need your help! While I’m struggling to put words in the right order for my publisher Boularderie Island Press, I … Read more
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