June's FREE DIAL IN WEBINAR: How to Continually Build Your List - and Why It's Important! - REGISTER HERE

The Phone Lady's Blog

presenting

cold calling

3 Phone Skills That Will Improve Your Social Media

By Mary Jane Copps | October 4, 2015

This summer I had the opportunity to really focus on my understanding of, and relationship with, Twitter. Much to my surprise, I discovered that some of the skills that create great phone communication also result in success when it comes to social media. So, for … Read more

What Is Your Intention?

By Mary Jane Copps | September 27, 2015

  Many of my clients are people who never – ever – wanted to “sell” anything. They are: Owners of startups, passionate and knowledgeable about the product they’ve created but now need to produce revenue; Franchisees with tons of relevant knowledge about their product or … Read more

The #1 Reason We Don’t Listen

By Mary Jane Copps | September 20, 2015

“People hearing without listening” Simon & Garfunkel, The Sound of Silence This is something we all do – everyday. We hear the people around us speaking – family members, co-workers, customers, prospects – but we don’t really listen to what they are saying. Why do … Read more

The #1 Way To Build Relationships

By Mary Jane Copps | September 13, 2015

Wise men talk because they have something to say; fools because they have to say something. Plato My summer months were filled with delightful social situations, but The Phone Lady part of my brain doesn’t always understand the word “vacation”. It still observes and analyzes, feeding my … Read more

What’s So Great About Fall?

By Mary Jane Copps | September 7, 2015

Yup – that’s a red maple leaf that crossed my path during my Labour Day travels. It’s a colourful reminder that … it’s September. And whether or not you live where leaves become yellow, orange and red, it’s still the final four months of 2015. Now is the … Read more

You Aren’t Making Enough Calls To Hit Your Quota …

By Mary Jane Copps | August 16, 2015

Welcome to a guest post by Greg Poirier. Greg’s a bit of a rock star in Canada’s startup community and a tireless advocate of picking up the phone and making things happen. In addition … he’s got a wicked sense of humour. Enjoy and share!  … and you don’t … Read more

When Do CEOs Return Cold Calls?

By Mary Jane Copps | August 8, 2015

Well, in this case it was Friday morning. The CEO of a large New York-based company (approx. $100M in revenue) left me an urgent message early Friday morning, August 7, requesting that I call him on his cellphone as soon as possible. He answered my … Read more

Response: When & How to Leave the Details

By Mary Jane Copps | July 19, 2015

Welcome to a guest post by Linda Daley, owner of Daley Progress. She had an immediate reaction to my last post and agreed to share her thoughts with us. Linda helps busy business owners build relationships and their reputation through their newsletters. Read her articles on the Work … Read more

The Illusion of the Detailed Message

By Mary Jane Copps | July 12, 2015

Why do some voicemail messages result in a return call and other’s don’t? While there are a wide variety of reasons, one of the biggest contributors to the unreturned call is the detailed message. The role of the detailed message is : 1) to provide information to … Read more

How To Cold Call Even When You Are Afraid

By Mary Jane Copps | July 5, 2015

Welcome to the second guest post by Scott Davis, owner of Davis Writing Solutions, documenting his discovery of the power of phone communication. His dedication to his craft – and to embracing phone communication – is inspirational. Enjoy and share!  Does the thought of making cold calls … Read more

#1 Reason to Refine Your Phone Skills

By Mary Jane Copps | June 28, 2015

Mid-June delivered two notable moments for The Phone Lady: 1) On Saturday June 14, my interview with freelance writer Adam McDowell was published as the Saturday feature in the National Post’s Weekend Post. This was followed, on June 16, by the full article being published online, … Read more

How I Learned to Cold Call

By Mary Jane Copps | June 14, 2015

Welcome to the first in a series of posts by Scott Davis, owner of Davis Writing Solutions, documenting his discovery of the power of phone communication. His dedication to his craft – and to embracing phone communication – is inspirational. Enjoy and share!  I’m terrified … Read more

The Beginning of the End of Voice Mail?

By Mary Jane Copps | June 7, 2015

This past week I was delighted to hear from Daniel Huang, a Wall Street Journal reporter covering the banking sector, and honoured to be included in his report on the elimination of voice mail by several major U.S. banks.  Coca Cola made the same move … Read more

What if You Changed Your Mind?

By Mary Jane Copps | May 31, 2015

“Change your thoughts, change your world” was introduced to us by Norman Vincent Peale , a minister and author who, in 1952, published The Power of Positive Thinking,  a book that garnered him a lot of criticism and created quite a bit of controversy. Today is has been translated … Read more

Solving the Persistence Puzzle

By Mary Jane Copps | May 23, 2015

Welcome to the fourth in a series of posts by Leslie Gallagher, owner of Worklocal.jobs, documenting her discovery of the power of phone communication. I’ve been inspired by the joy, excitement and success she’s generated while developing her new skills – and I hope you are too. Enjoy … Read more

4 Steps = Great Vacation Message

By Mary Jane Copps | May 18, 2015

This Canadian long weekend seems like the perfect time to revisit how to create your vacation voice mail message. After all, summer vacation is coming our way! In the excitement of summer vacation – or really any vacation – people become, well, thought-less. This can … Read more

#1 Reason to Choose a Phone Conversation

By Mary Jane Copps | May 10, 2015

Great conversations require both active listening and thoughtful response. In public settings, such as networking events, awards dinners, even a crowded pub or restaurant, I often fail at this task. Why? Well, it’s about distraction. The word “distraction” first appeared in the 15th century and … Read more

The #1 Rule of Phone Work

By Mary Jane Copps | May 3, 2015

As with all blog posts, I’ve been thinking about this one for several days – letting images and words bump around in my head before finally sitting down to move all the thoughts into logical order. The images go all the way back to 1988 … Read more

Saving the Best for Last

By Mary Jane Copps | April 26, 2015

Welcome to the third in a series of posts by Leslie Gallagher, owner of Worklocal.jobs, documenting her discovery of the power of phone communication. I’ve been inspired by the joy, excitement and success she’s generated while developing her new skills – and I hope you are too. Enjoy and … Read more

What If You Were Honoured?

By Mary Jane Copps | April 19, 2015

Imagine you are at a large business event and the person closest to you politely begins a conversation. They are familiar with your company and your industry and express genuine interest in the work you are doing. Not only that, they ask intelligent questions and … Read more

The Truth About Phone Skills

By Mary Jane Copps | April 12, 2015

Welcome to the second in a series of posts by Leslie Gallagher, owner of Worklocal.jobs, documenting her discovery of the power of phone communication. I’ve been inspired by the joy, excitement and success she’s generated while developing her new skills – and I hope you are too. Enjoy and … Read more

The Price of Arrogance

By Mary Jane Copps | April 5, 2015

I’m no stranger to arrogance . . . and neither are you. All of us, from time to time, believe we know better, have “the” answer, are smarter or more important. It ‘s human nature for our ego to occasionally take over in this way. … Read more

Networking with Your Voice

By Mary Jane Copps | March 28, 2015

Just over a month ago, I was introduced to Leslie Gallagher with a request to help her pick up the phone. Her ability to own her discomfort and her determination to learn a new skill has been inspiring. She’s agreed to share her experiences with … Read more

Fun … and Productive!

By Mary Jane Copps | March 14, 2015

I want to share with you one of the highlights of my week. Actually, let me revise that – one of the highlights of my career as The Phone Lady. The past few years have revealed that many young people (I’ll say those under 30) … Read more

The 3 Basics of Effective Phone Communication

By Mary Jane Copps | February 28, 2015

A dear friend of mine used to say “There are three possible answers to every question – yes, no and I don’t know.” I’m reminded of the wisdom of these words often, especially when it comes to the telephone. Effective phone communication is direct and honest. … Read more

Are You Being Vulgar?

By Mary Jane Copps | February 22, 2015

“A lack of compassion can be as vulgar as an excess of tears.” Dame Maggie Smith, as Dowager Countess of Grantham, Downton Abbey Among the many “zingers” that Dame Maggie Smith gets to deliver on Downton Abbey, this one captured my full attention. It speaks directly … Read more

Practice Makes … Anything Possible

By Mary Jane Copps | December 14, 2014

In each of my workshops someone inevitably comments that I make PhoneWork sound easy. That’s true … because I’ve been “practising” for 27 years. I’ve created well over 10,000 hours of phone conversations not only about my businesses, but about the work of others as … Read more

Random Actions vs Clear Process

By Mary Jane Copps | November 23, 2014

Defining a sales process –  and being disciplined about it –  is a common challenge for both salespeople and entrepreneurs. I want to offer a solution so you can meet – or exceed – your sales goals for 2015.  I’ve designed a new one-day workshop – Create Consistent … Read more

Creating Tomorrow’s Revenue

By Mary Jane Copps | November 16, 2014

Don’t judge each day by the harvest you reap, but by the seeds you plant. Robert Louis Stevenson In seven weeks The Phone Lady will enter its ninth year of business – which both astonishes and delights me. All these years of teaching, coaching, networking and … Read more

Are You Being Received?

By Mary Jane Copps | November 2, 2014

Recently home from a week of travelling (in wonderful Prince Edward Island – beach photo included here),  I took a few moments to clear out my Spam folder and was reminded of one of the many ways phone communication trumps email. When you send email to … Read more

We can now curate who we talk to in a way that wasn’t thinkable when a bulky landline phone rang with anonymous urgency. Listen in here.
CBCs-The-Current
CRTC has recently taken new steps to fight fraud calls and phone scams. Read (and listen) to what Mary Jane has to say about this problem.
Cold Calls: The Psychology Behind the Human Voice - listen to this podcast featuring The Phone Lady.
This Hour Has 22 Minutes
Episode featuring The Phone Lady - watch Telephone Lessons for Millennials.
The Wall Street Journal.
Some on Wall Street are hanging up on voicemail. See what The Phone Lady has to say.