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What’s Best When: Phone or Video Conversation?

By Mary Jane Copps | June 20, 2020
WOMAN ON VIDEO CALL

My initial reaction to the notion that phone calls would one day include cameras is very clear in my mind. I remember exactly where I was when someone shared this news item with me. It was sometime in the mid-’90s. I was standing outside my … Read more

Under the “G” – Creating Great Conference Calls

By Mary Jane Copps | March 29, 2020
woman attending a conference call

Earlier this week I had the pleasure of being a guest on The Sheldon MacLeod Show, on News 95.7. Our conversation was about conference calls, now a part of daily life for most of us. Sheldon connected with me because of all the versions of … Read more

In this episode of the Sales Reinvented podcast, Mary Jane shares how a good story is crafted, what makes a great storyteller, and even tells one of her favorite stories.
Listen to this podcast discussing why trends in customer service calls, how to make sales calls more effectively and more.
CBCs-The-Current
CRTC has recently taken new steps to fight fraud calls and phone scams. Read (and listen) to what Mary Jane has to say about this problem.
This Hour Has 22 Minutes
22 Minutes correspondent, Brandon Hackett, figures out which end is up on this thing called a telephone, with help from The Phone Lady. Watch Telephone Lessons for Millennials.
The Wall Street Journal.
Banks Curtail Employee Use of Voice Mail: Voice mail is viewed as an expensive vestige of a bygone era. See what The Phone Lady has to say.