The Phone Lady's Blog
Living on the East Coast means winter is always a mix of snow, rain and ice. The order in which this precipitation appears, combined with the amount that arrives and whether the temperature stays above or below zero, can create incredible challenges for pedestrians, drivers … Read more
When it comes to creating a great experience for our customers, we need to ask the question, “What do our customers want?” Delivering service based on their expectations is key to our success. Fortunately, there are companies out there crunching the numbers for us and … Read more
Years ago, one of my most loyal clients asked me to deliver a workshop on a topic with which I had minimal expertise. When I declined, they asked me to find the right facilitator. And I did. She is Denise Williams, owner of Customer Service … Read more
While there are many things about business travel that are a bit tedious, I do enjoy staying in a lovely hotel room; I put effort into making wise choices. But recent visits to a much-cherished hotel delivered some unexpected surprises and a powerful reminder of the importance of staying on … Read more
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