The Phone Lady's Blog

email communication
This past week contained a disappointment – for myself and others. What occurred was surprising and frustrating. Like a tightened knot I was convinced I could untie, I kept revisiting the situation, obsessing. This is always a sign that there’s a lesson to be learned. … Read more
Here are some statistics that caught my attention this week: Worldwide, 23 billion texts (Forbes 2021) and 333.2 billion emails (Zippia Oct/22) are sent each day. Of those emails, only 18% actually get opened. And we know that “opened” doesn’t automatically indicate “read” – and … Read more
Sometimes people are surprised to learn that as “The Phone Lady”, I include skills for both email and text in my webinars. The focus of my work, my passion if you will, is clear communication. This includes the words we write – and send – … Read more
As 2020 ended and 2021 began I found myself in the midst of an unusual communication challenge. In mid-November, the head of a medical team filled out my website Assessment Form, looking for information on phone skills for front desk staff. Through a series of … Read more
Many years ago I participated in a workshop that included a graphic facilitator – an individual that recorded our discussions and ideas by drawing them on the walls of the room. It was an amazing experience and a skill I’ve been fascinated by ever since. … Read more
Years ago, needing a birthday card for a dear friend, I walked into a greeting card store believing my errand would only take 10 to 15 minutes. After 40 minutes, I purchased a card that I felt wasn’t quite perfect enough, along with a few … Read more
For the past few years, due to my husband’s journey with Alzheimer’s, I’ve been assisting him with his duties as Power of Attorney (POA) for his mom, who also has dementia and now lives in a nursing home. We have almost completed transferring this POA … Read more
When listening to the news, there are moments I feel discouraged and often wish I had quick and easy solutions to the many situations and challenges that exist in our world. So on August 15, while doing the evening dishes and hearing a familiar scenario … Read more
Reports in the news recently about the City of Ottawa being scammed out of close to $100,000 reminded me of similar, much more costly mistakes at MacEwan University in Edmonton. The technology that could have prevented both of these losses has existed since 1876. Why … Read more
We have so many ways to reach each other. I continue to be deluged by email and text is a constant, as well. I have friends and family who are best reached by Instagram, others who are faithful to Facebook. And, of course, there are … Read more
I have a bill on my desk that is twice what I expected. It arrived from my accounting software company several months ago. Because I have this company set up for monthly auto payments, this large bill has already been paid … even though I … Read more
The memory is vague. I was visiting someone, somewhere, and the television was on. The talk show discussion, about marriage, drifted around us, a dull background hum. And then, like an unexpected tap on my shoulder, I heard this: “When you are not communicating, it … Read more
Generational nicknames annoy me. Creating one label for a vast range of people sets all of us up to make incorrect assumptions and communicate ineffectively. Recently though, a client specifically requested I include more information in a workshop on how Millennials use the phone. How do … Read more
Recently home from a week of travelling (in wonderful Prince Edward Island – beach photo included here), I took a few moments to clear out my Spam folder and was reminded of one of the many ways phone communication trumps email. When you send email to … Read more
Using email to sell to prospects and clients without any conversation is like working on a jigsaw puzzle with pieces missing. The end result won’t be what you wanted and … it won’t be as much fun! It isn’t that I don’t appreciate email. Know … Read more
There’s no doubt we are struggling to communicate with each other. I don’t mean that we are having a hard time understanding each other, although that certainly happens. I mean we are having troubling connecting, knowing which medium to use to reach which audience … … Read more
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