How to tackle your telephone hang-ups. People with bad cases of telephone anxiety can experience nausea, increased heart rate and shortness of breath at the sound of a ringtone. Listen in...
The Phone Lady's Blog
generational communication
I’ve spent a lot of time observing and researching miscommunications lately and something that I can’t seem to satisfy is the thought that we spend SO much time looking at each other’s words on a screen instead of listening to each other through a phone … Read more
A bank teller wants to do more for the customer who suddenly requests all their funds but is confused and forgetful throughout the transaction. A dentist wonders what she can do for a long-time patient who struggles to pay their bills because they can’t remember … Read more
Generational nicknames annoy me. Creating one label for a vast range of people sets all of us up to make incorrect assumptions and communicate ineffectively. Recently though, a client specifically requested I include more information in a workshop on how Millennials use the phone. How do … Read more
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Why it’s completely normal for a phone call to fill you with dread (and how to get over it). Read the stats and Mary Jane's advice.
Phone Phobia Hits the News
Phone phobia, or telephobia, has been getting a lot of attention in the news recently. See what Mary Jane has to say about it...
22 Minutes correspondent, Brandon Hackett, figures out which end is up on this thing called a telephone, with help from The Phone Lady. Watch Telephone Lessons for Millennials.
Banks Curtail Employee Use of Voice Mail: Voice mail is viewed as an expensive vestige of a bygone era. See what The Phone Lady has to say.