The Phone Lady's Blog

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leaving messages

Building Relationships By Text

By Mary Jane Copps | January 24, 2016

  Okay … that headline might startle you, but texting (SMS-Short Message Service) is part of your phone, and its growth as a communication tool cannot – should not –  be ignored. I’m honoured to introduce you to Trumpia, a team of hard-working, forward-thinking entrepreneurs who have not … Read more

The One Word Resolution

By Mary Jane Copps | January 2, 2016

Doors will be opened for those who dare to knock.  I haven’t kept any statistics, but I’d say I have about a 98% fail rate at keeping New Year’s Resolutions.  I can only think of two that I’ve kept diligently for several years – read more books (which … Read more

The Challenge of Living My Brand

By Mary Jane Copps | December 13, 2015

One of the disciplines I ask all my clients to embrace is persistence. Why? Because it’s always served me well. Since the beginning of my career in business-to-business phone sales (way back in 1987) up to today, persistence has garnered me more trust, more revenue and more recognition than any other skill, system … Read more

Top 3 Challenges to Effective Phone Communication

By Mary Jane Copps | November 22, 2015
phone receiver hanging

When we pick up the phone to speak with our customers or prospects today, we encounter three main challenges that often prevent us from communicating effectively. Challenge #1 Everyone is overwhelmed. It doesn’t matter who we are calling, whether we are calling them at work or at home, or if they’ve been … Read more

Learning is Uncomfortable

By Mary Jane Copps | November 15, 2015

“To be outstanding, get comfortable with being uncomfortable.”  Alrick Koundenburg I’m reminded of these wise words every time I face a room of young students, some of them with pens poised, others with fingers hovering over keyboards. They are hoping I will say the one thing that will … Read more

You Aren’t Making Enough Calls To Hit Your Quota …

By Mary Jane Copps | August 16, 2015

Welcome to a guest post by Greg Poirier. Greg’s a bit of a rock star in Canada’s startup community and a tireless advocate of picking up the phone and making things happen. In addition … he’s got a wicked sense of humour. Enjoy and share!  … and you don’t have enough touches … Read more

Response: When & How to Leave the Details

By Mary Jane Copps | July 19, 2015

Welcome to a guest post by Linda Daley, owner of Daley Progress. She had an immediate reaction to my last post and agreed to share her thoughts with us. Linda helps busy business owners build relationships and their reputation through their newsletters. Read her articles on the Work Better, Not Harder … Read more

The Illusion of the Detailed Message

By Mary Jane Copps | July 12, 2015

Why do some voicemail messages result in a return call and other’s don’t? While there are a wide variety of reasons, one of the biggest contributors to the unreturned call is the detailed message. The role of the detailed message is : 1) to provide information to someone you already … Read more

The Beginning of the End of Voice Mail?

By Mary Jane Copps | June 7, 2015

This past week I was delighted to hear from Daniel Huang, a Wall Street Journal reporter covering the banking sector, and honoured to be included in his report on the elimination of voice mail by several major U.S. banks.  Coca Cola made the same move at the end … Read more

Solving the Persistence Puzzle

By Mary Jane Copps | May 23, 2015

Welcome to the fourth in a series of posts by Leslie Gallagher, owner of Worklocal.jobs, documenting her discovery of the power of phone communication. I’ve been inspired by the joy, excitement and success she’s generated while developing her new skills – and I hope you are too. Enjoy and share!  I … Read more

The #1 Rule of Phone Work

By Mary Jane Copps | May 3, 2015

As with all blog posts, I’ve been thinking about this one for several days – letting images and words bump around in my head before finally sitting down to move all the thoughts into logical order. The images go all the way back to 1988 when, having just … Read more

The Value of Preparation

By Mary Jane Copps | April 13, 2014

Thanks to David Holt, fellow Thought Leader and Editor in Chief, Soar Media Inc., for inspiring this post. David shared with me a phone story. He gave a business associate a referral. This is something we all do from time to time. We’ll say something like “My friend … Read more

The AABC’s of Leaving Messages – Part II

By Mary Jane Copps | March 9, 2014

Irritating and frustrating are the two most common words I hear when people talk about “phone tag”. Think about that for a moment … is this how you want to make your clients or prospects feel – irritated and/or frustrated? And take it one step further – do you want … Read more

Time to Go Retro!

By Mary Jane Copps | October 27, 2013

Telephone communication – the how and why we reach and speak to each other – has changed. Even in the past year subtle shifts have taken place that we must embrace or … we’re going to miss out on opportunities – and so will our customers and prospects. … Read more

The Five “Why’s” of Leaving Messages

By Mary Jane Copps | September 29, 2013

“Ninety percent of all those who fail are not actually defeated. They simply quit.” Paul J. Meyer So pleased this quote landed in my inbox. While it certainly supports my thoughts on persistence last week, it also applies to this week’s topic – leaving messages. Over the past … Read more

The Practice of Great Messages – and holiday pics

By Mary Jane Copps | May 21, 2012

Here’s a tweet that I love, sent out by @isl – isl web marketing and development . (I had the pleasure this past week of spending time with this very enthusiastic and energetic team through my work with The Lunch Pack ):   We had @thephonelady in to … Read more

CBC Radio
Maritime Noon with Bob Murphy - On the phone-in: Mary Jane Copps has advice on making phone calls to people who are phone-averse. Listen in >
Radio New Zealand logo
How to tackle your telephone hang-ups. People with bad cases of telephone anxiety can experience nausea, increased heart rate and shortness of breath at the sound of a ringtone. Listen in...

Phone Phobia Hits the News

Phone phobia, or telephobia, has been getting a lot of attention in the news recently. See what Mary Jane has to say about it...
Margins of Error with Harry Enten
CNN's Harry Enten asks why we’re avoiding phone calls and whether we can be coached through our telephone-related nerves in this Margins of Error podcast featuring Mary Jane.
This Hour Has 22 Minutes
22 Minutes correspondent, Brandon Hackett, figures out which end is up on this thing called a telephone, with help from The Phone Lady. Watch Telephone Lessons for Millennials.