CRTC has recently taken new steps to fight fraud calls and phone scams. Read (and listen) to what Mary Jane has to say about this problem.
To reach your financial goal, build your business and create consistent revenue, you must embrace persistence. In last week’s post, I used a couple of different dictionaries to create a simple comparison between persistence and pestering and shared with you the value of continuing to reach … Read more
Persistence remains a challenging topic for the business owners, entrepreneurs and salespeople who work with me. For some reason, persistence and pestering get intertwined and while the two words may start with the same letter, they are not at all alike. The word persistence comes … Read more
My sister chose a perfect Christmas present for my husband, David. Canadian Pie is a collection of essays by Will Ferguson, winner of the Scotiabank Giller Prize and three-time winner of the Leacock Medal of Humour. Needless to say, he’s very funny. We are reading … Read more
“Take care of your words and the words will take care of you.” – Amit Ray For the fifth year, I’m sharing with you the concept of One Word. I was introduced to this idea in 2016 by my colleague and friend Jeanie Burke, Senior … Read more
While it’s certainly exciting to find presents under a tree, there are hundreds of other ways to embrace the joy of this season. It will come as no surprise that one of mine includes phone conversations, while the other … well … it can be … Read more
As I’ve shared in many posts over the years, I love the business numbers, the statistics, the metrics. Technology allows all of us to look closely at the numbers behind so many of our activities. Take this post for example … I can now see … Read more
In our house, CBC Radio is on most of the time. Sometimes I listen intently, sometimes bits of information enter my consciousness while I’m focused on other things. This is what happened on November 28. The Current was on and a panel was discussing the … Read more
As many of you know, my husband received his Alzheimer’s diagnosis about two years ago. At this moment, we are “rockin’” dementia, as he has retained his amazing sense of humour, I am able to be quite flexible with my work schedule, and friends and … Read more
“While not every phone conversation I’ve had has resulted in a sale, every sale I’ve made started with a phone conversation.” Mary Jane Copps Thirty-two years ago, when I first sat down at a tiny kitchen table set up in the living room of our … Read more
There was great feedback during my recent Dial In webinar on call reluctance. The one that stands out for me the most was from a participant who commented that they didn’t realize other people were struggling with the same issues around picking up the phone. … Read more
Like everyone, I have a healthy dose of imperfections. Some of them, I’ve learned to live with and found ways to compensate. For example, I’m quite physically awkward, uncoordinated. (If my friend Sean is reading this, he’ll be laughing. He witnessed the month(?) it took … Read more
There’s a vague image in my mind of standing in the middle of our high-ceilinged, converted-industrial-space office at Adelaide and Spadina in Toronto listening to a news story about future technologies. I’m guessing this was the mid-90s and the newscaster was saying that soon all … Read more
On October 5, I celebrated 32 years as an entrepreneur. Yes, that’s a big accomplishment and what most stands out for me is how much I’ve learned – and continue to learn – every day. Owning and running a business is about constantly acquiring and … Read more
Dear Readers and Phone Lady fans: First, thank you so much for taking the time each week to read and share this post. It is an amazing gift that I don’t ever take for granted. That’s why I need to update you on a change … Read more
It doesn’t seem to matter how many projects I do as The Phone Lady, I still get incredibly excited when I’m on a discovery call with a new client. As they start sharing their challenges with me, my brain shifts into high gear and I’m … Read more
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Cold Calls: The Psychology Behind the Human Voice - listen to this podcast featuring The Phone Lady.
Episode featuring The Phone Lady - watch Telephone Lessons for Millennials.
Some on Wall Street are hanging up on voicemail. See what The Phone Lady has to say.