We can now curate who we talk to in a way that wasn’t thinkable when a bulky landline phone rang with anonymous urgency. Listen in here.
The Phone Lady's Blog
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I’ve spent a lot of time observing and researching miscommunications lately and something that I can’t seem to satisfy is the thought that we spend SO much time looking at each other’s words on a screen instead of listening to each other through a phone … Read more
As I’ve shared in many posts over the years, I love the business numbers, the statistics, the metrics. Technology allows all of us to look closely at the numbers behind so many of our activities. Take this post for example … I can now see … Read more
A few months ago an executive approached me about working with her sales team and we arranged to meet. She came to my office and we had a wide-ranging conversation about many aspects of her business and the specifics of the problems she wanted to … Read more
Earlier this week, I was walking down the frozen food aisle in Costco. You know, the one that comes after the huge bags of chips, fresh fruit and then frozen burgers and … full frozen pigs? Well, after trying to get ahead of a slow–paced … Read more
Listening to audiobooks is one of my favourite things to do, especially when I’m on the road to Moncton, Charlottetown, Fredericton or Saint John. I’ve had the library app, OverDrive, on my phone for years and it feels like an exciting new gift every time … Read more
“Communication is not saying something; communication is being heard.” – Frances Hesselbein (Click to Tweet This!) A common frustration surfaces when I work with seasoned sales and customer service teams. “Why,” they ask me, “is it so difficult today to get prospects and customers to … Read more
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CRTC has recently taken new steps to fight fraud calls and phone scams. Read (and listen) to what Mary Jane has to say about this problem.
Cold Calls: The Psychology Behind the Human Voice - listen to this podcast featuring The Phone Lady.
Episode featuring The Phone Lady - watch Telephone Lessons for Millennials.
Some on Wall Street are hanging up on voicemail. See what The Phone Lady has to say.