The Phone Lady's Blog

Inspire Conversation

meetings

Under the “G” – Creating Great Conference Calls

By Mary Jane Copps | March 29, 2020
woman attending a conference call

Earlier this week I had the pleasure of being a guest on The Sheldon MacLeod Show, on News 95.7. Our conversation was about conference calls, now a part of daily life for most of us. Sheldon connected with me because of all the versions of … Read more

The #1 Action That Builds Trust and Relationships

By Mary Jane Copps | February 9, 2020
man checking time waiting for meeting

There’s a long-standing bit of etiquette that’s often overlooked today. I do understand why. Our schedules are jam-packed and our deadlines seem to multiply daily. We book meetings on the hour and if one happens to run a bit late, there’s a domino effect that … Read more

The Death of Spontaneity

By Mary Jane Copps | October 28, 2018

If you’re not reaching clients or prospects on the phone, don’t take it personally. It’s part of a larger societal shift that is phasing out our relationship with spontaneous phone calls. This was clarified for me recently in a conversation with Jeff Brookhouser, President & … Read more

5 Signs You’re Not Listening

By Mary Jane Copps | April 1, 2018
5 Signs You're Not Listening

It was Sunday morning and I was enjoying a radio interview – a seasoned political journalist speaking with a high-profile guest. The topic interested me; I wanted to understand the guest’s thoughts and opinions. Unfortunately, the journalist stopped listening, and the conversation tumbled along without … Read more

Cellphone Chaos vs Cellphone Etiquette

By Mary Jane Copps | February 19, 2012

I think it’s time to admit we’re not handling it well – our relationship with our cellphones. The usefulness of this technology is often overshadowed by human obsessiveness and this not only harms relationships it’s putting some of us at risk. I’ll start with my … Read more

Radio New Zealand logo
How to tackle your telephone hang-ups. People with bad cases of telephone anxiety can experience nausea, increased heart rate and shortness of breath at the sound of a ringtone. Listen in...
Why it’s completely normal for a phone call to fill you with dread (and how to get over it). Read the stats and Mary Jane's advice.

Phone Phobia Hits the News

Phone phobia, or telephobia, has been getting a lot of attention in the news recently. See what Mary Jane has to say about it...
This Hour Has 22 Minutes
22 Minutes correspondent, Brandon Hackett, figures out which end is up on this thing called a telephone, with help from The Phone Lady. Watch Telephone Lessons for Millennials.
The Wall Street Journal.
Banks Curtail Employee Use of Voice Mail: Voice mail is viewed as an expensive vestige of a bygone era. See what The Phone Lady has to say.