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Coaching Tips for Call Reluctance

By Mary Jane Copps | February 11, 2023
woman talking on the phone

Over the past 35 years, I’ve spent a lot of time reading resumes and interviewing candidates to fill proactive calling positions. It’s something my clients still ask me to do. And what was true in 1987 is still true today. Finding the right people is challenging because … … Read more

Coaching Tips for Phone Anxiety

By Mary Jane Copps | January 29, 2023

Both making and taking phone calls require skills. Whether you are managing a team responsible for these tasks, or you’re coaching yourself, you need to be able to distinguish between phone phobia/fear and phone anxiety. According to Harvard Health Publishing, a phobia is a persistent, excessive, unrealistic fear … Read more

Coaching Tips for Phone Phobia

By Mary Jane Copps | January 14, 2023
young woman working at desk looking at phone

Picking up the phone to contact and speak with customers or prospects is not “old-fashioned”. There are teams dedicated to this activity in industries that range from pharmaceuticals to finance, and from janitorial to consulting. Managing these teams, and producing the desired results (or exceeding them), can be … Read more

Bosses and employees are wrestling over whether voice calls have a place in the hybrid era. The Wall Street Journal recently spoke to Mary Jane. Find out more here.
Overwhelmed by alerts? Avoid calling people? Here's what phone anxiety looks like — and why it happens.
CBC Radio
Maritime Noon with Bob Murphy - On the phone-in: Mary Jane Copps has advice on making phone calls to people who are phone-averse. Listen in >
Margins of Error with Harry Enten
CNN's Harry Enten asks why we’re avoiding phone calls and whether we can be coached through our telephone-related nerves in this Margins of Error podcast featuring Mary Jane.
This Hour Has 22 Minutes
22 Minutes correspondent, Brandon Hackett, figures out which end is up on this thing called a telephone, with help from The Phone Lady. Watch Telephone Lessons for Millennials.