The Phone Lady's Blog

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How to Combine Phone Calls with Digital Options – Tip #1

By Mary Jane Copps | March 24, 2024
woman talking on the phone while writing

There’s a quote from a Canadian CEO who participated in my 2024 Report on Phone Communication Trends that I’m continually thinking about: “It can be confusing to understand when to call or text versus email or video calls … . People need help understanding where the phone fits … Read more

Phone Coach Tip #2 – Sent Versus Received

By Mary Jane Copps | June 4, 2022
woman talking on the phone

Sometimes people are surprised to learn that as “The Phone Lady”, I include skills for both email and text in my webinars. The focus of my work, my passion if you will, is clear communication. This includes the words we write – and send – electronically. Recently, I … Read more

Strengthen Your Sales Process: The Follow-up

By Mary Jane Copps | March 14, 2021
woman talking on the phone

What if I told you that you can increase your revenue this year by 10%, 25% or more? And what if I told you that accessing this additional revenue is easy? Would you at least give it a try? Or would you allow doubt and negative self-talk to … Read more

The #1 Reason I LOVE Phone Calls

By Mary Jane Copps | September 22, 2019

A few months ago an executive approached me about working with her sales team and we arranged to meet. She came to my office and we had a wide-ranging conversation about many aspects of her business and the specifics of the problems she wanted to solve. I asked … Read more

We Have The Technology … But We’re Not Using It!

By Mary Jane Copps | April 21, 2019

Reports in the news recently about the City of Ottawa being scammed out of close to $100,000 reminded me of similar, much more costly mistakes at MacEwan University in Edmonton. The technology that could have prevented both of these losses has existed since 1876. Why isn’t it being … Read more

“Send” Does Not Mean “Received”

By Mary Jane Copps | August 11, 2018

We have very high expectations of email … and text. We believe that once we hit “send”, our words have been received, read and acted upon. But this is not always true. To create excellent communication – and avoid some uncomfortable situations – we need to consider doubling … Read more

Are You “Polite-ing” Yourself Out of Conversation?

By Mary Jane Copps | May 4, 2018

With some frequency, people ask me, “What is today’s phone etiquette?” I always hesitate to answer. Maybe the word ‘etiquette’ makes me stumble. It comes from the Old French estiquette, meaning label or ticket, and refers to a tradition from the 1700s of small cards with written instructions on … Read more

Stories of Do and Don’t

By Mary Jane Copps | November 24, 2013

Recent work calling into Vancouver has provided a great story of how not to answer the phone: At one association I was greeted by what I’ll call an “unengaged” receptionist. She wasn’t unpleasant, but she wasn’t welcoming either. She did not use her name when she answered the … Read more

CBC Radio
Maritime Noon with Bob Murphy - On the phone-in: Mary Jane Copps has advice on making phone calls to people who are phone-averse. Listen in >
Radio New Zealand logo
How to tackle your telephone hang-ups. People with bad cases of telephone anxiety can experience nausea, increased heart rate and shortness of breath at the sound of a ringtone. Listen in...

Phone Phobia Hits the News

Phone phobia, or telephobia, has been getting a lot of attention in the news recently. See what Mary Jane has to say about it...
Margins of Error with Harry Enten
CNN's Harry Enten asks why we’re avoiding phone calls and whether we can be coached through our telephone-related nerves in this Margins of Error podcast featuring Mary Jane.
This Hour Has 22 Minutes
22 Minutes correspondent, Brandon Hackett, figures out which end is up on this thing called a telephone, with help from The Phone Lady. Watch Telephone Lessons for Millennials.