The 'phone lady' made a career out of teaching people how to speak on the phone. She's in high demand. Find out more.
The Phone Lady's Blog
phone follow up
Sometimes people are surprised to learn that as “The Phone Lady”, I include skills for both email and text in my webinars. The focus of my work, my passion if you will, is clear communication. This includes the words we write – and send – … Read more
What if I told you that you can increase your revenue this year by 10%, 25% or more? And what if I told you that accessing this additional revenue is easy? Would you at least give it a try? Or would you allow doubt and … Read more
A few months ago an executive approached me about working with her sales team and we arranged to meet. She came to my office and we had a wide-ranging conversation about many aspects of her business and the specifics of the problems she wanted to … Read more
Reports in the news recently about the City of Ottawa being scammed out of close to $100,000 reminded me of similar, much more costly mistakes at MacEwan University in Edmonton. The technology that could have prevented both of these losses has existed since 1876. Why … Read more
With some frequency, people ask me, “What is today’s phone etiquette?” I always hesitate to answer. Maybe the word ‘etiquette’ makes me stumble. It comes from the Old French estiquette, meaning label or ticket, and refers to a tradition from the 1700s of small cards with … Read more
Recent work calling into Vancouver has provided a great story of how not to answer the phone: At one association I was greeted by what I’ll call an “unengaged” receptionist. She wasn’t unpleasant, but she wasn’t welcoming either. She did not use her name when … Read more
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How to revive a retro technology called the telephone that can still work wonders in these modern times. Find out.
Phone Phobia Hits the News
Phone phobia, or telephobia, has been getting a lot of attention in the news recently. See what Mary Jane has to say about it...
22 Minutes correspondent, Brandon Hackett, figures out which end is up on this thing called a telephone, with help from The Phone Lady. Watch Telephone Lessons for Millennials.
Banks Curtail Employee Use of Voice Mail: Voice mail is viewed as an expensive vestige of a bygone era. See what The Phone Lady has to say.