The Phone Lady's Blog

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phone meetings

10 Words To Change How You Think About Sales

By Mary Jane Copps | September 30, 2023
woman talking on the phone while looking at her tablet

“So well said! That just blew my mind…” This appeared in Chat recently while delivering the final webinar in my seven-part proactive calling series. It definitely caught me off guard. I get a lot of positive reactions to the skills I share but I think this was the … Read more

The #1 Action That Builds Trust and Relationships

By Mary Jane Copps | February 9, 2020
man checking time waiting for meeting

There’s a long-standing bit of etiquette that’s often overlooked today. I do understand why. Our schedules are jam-packed and our deadlines seem to multiply daily. We book meetings on the hour and if one happens to run a bit late, there’s a domino effect that throws off the … Read more

5 Signs You’re Not Listening

By Mary Jane Copps | April 1, 2018
5 Signs You're Not Listening

It was Sunday morning and I was enjoying a radio interview – a seasoned political journalist speaking with a high-profile guest. The topic interested me; I wanted to understand the guest’s thoughts and opinions. Unfortunately, the journalist stopped listening, and the conversation tumbled along without energy or the … Read more

When Does The Meeting Start?

By Mary Jane Copps | February 18, 2018

This past week, one of my coaching clients had an “aha moment” that will forever change her attitude to the phone calls she is required to make. She spoke to me about this revelation with such clarity that I need to share it with you … and you … Read more

The Forgotten Contributor

By Mary Jane Copps | February 16, 2014

I’m sure I’m not alone when I admit that I have been packing up my things and saying my farewells at the end of a committee or board meeting only to be startled by a voice arising from the middle of the table. “Thanks for a great meeting,” … Read more

CBC Radio
Maritime Noon with Bob Murphy - On the phone-in: Mary Jane Copps has advice on making phone calls to people who are phone-averse. Listen in >
Radio New Zealand logo
How to tackle your telephone hang-ups. People with bad cases of telephone anxiety can experience nausea, increased heart rate and shortness of breath at the sound of a ringtone. Listen in...

Phone Phobia Hits the News

Phone phobia, or telephobia, has been getting a lot of attention in the news recently. See what Mary Jane has to say about it...
Margins of Error with Harry Enten
CNN's Harry Enten asks why we’re avoiding phone calls and whether we can be coached through our telephone-related nerves in this Margins of Error podcast featuring Mary Jane.
This Hour Has 22 Minutes
22 Minutes correspondent, Brandon Hackett, figures out which end is up on this thing called a telephone, with help from The Phone Lady. Watch Telephone Lessons for Millennials.