The Phone Lady's Blog

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The #1 Action That Builds Trust and Relationships

By Mary Jane Copps | February 9, 2020
man checking time waiting for meeting

There’s a long-standing bit of etiquette that’s often overlooked today. I do understand why. Our schedules are jam-packed and our deadlines seem to multiply daily. We book meetings on the hour and if one happens to run a bit late, there’s a domino effect that … Read more

5 Signs You’re Not Listening

By Mary Jane Copps | April 1, 2018
5 Signs You're Not Listening

It was Sunday morning and I was enjoying a radio interview – a seasoned political journalist speaking with a high-profile guest. The topic interested me; I wanted to understand the guest’s thoughts and opinions. Unfortunately, the journalist stopped listening, and the conversation tumbled along without … Read more

When Does The Meeting Start?

By Mary Jane Copps | February 18, 2018

This past week, one of my coaching clients had an “aha moment” that will forever change her attitude to the phone calls she is required to make. She spoke to me about this revelation with such clarity that I need to share it with you … Read more

The Forgotten Contributor

By Mary Jane Copps | February 16, 2014

I’m sure I’m not alone when I admit that I have been packing up my things and saying my farewells at the end of a committee or board meeting only to be startled by a voice arising from the middle of the table. “Thanks for … Read more

Radio New Zealand logo
How to tackle your telephone hang-ups. People with bad cases of telephone anxiety can experience nausea, increased heart rate and shortness of breath at the sound of a ringtone. Listen in...
Why it’s completely normal for a phone call to fill you with dread (and how to get over it). Read the stats and Mary Jane's advice.

Phone Phobia Hits the News

Phone phobia, or telephobia, has been getting a lot of attention in the news recently. See what Mary Jane has to say about it...
This Hour Has 22 Minutes
22 Minutes correspondent, Brandon Hackett, figures out which end is up on this thing called a telephone, with help from The Phone Lady. Watch Telephone Lessons for Millennials.
The Wall Street Journal.
Banks Curtail Employee Use of Voice Mail: Voice mail is viewed as an expensive vestige of a bygone era. See what The Phone Lady has to say.