The Phone Lady's Blog
Over the past few months, I’ve experienced an amazing increase in requests for front desk and customer service phone skills training. I’m delighted, of course. This is where my interest in phone skills began, way back in 1979. I was working part-time at a real … Read more
For many, many years receptionists were an exclusive perk of the upper echelon of the business world. As an employee moved up the “corporate ladder”, they reached a point where someone else started answering their phone. You can witness this in television series and movies … Read more
A few weekends ago two events collided and created this post. The first was a drive across the bridge early Saturday morning to speak at a conference. Listening to the radio, I noted that the host of the program was encouraging listeners to email him … Read more
Recently The Casper Agency of Saint John, NB sent me a question via Twitter. Much to my surprise, it turned out to be a subject I haven’t featured in this blog. So, without further delay, here’s my best advice for how to answer your business phone. … Read more
Andrea Kaye, owner of Alta-Sask Wellness, reminded me earlier this week of a very basic change in phone communication that has a big impact on her business. In her busy clinic she encounters this phone behaviour daily, and it’s possible you do, as well. Here’s … Read more
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