Why it’s completely normal for a phone call to fill you with dread (and how to get over it). Read the stats and Mary Jane's advice.
The Phone Lady's Blog
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Recently, while working with a team of experienced salespeople on a new outbound campaign to CEOs, I realized something was missing. But I struggled to find the right words to describe this “something”. By listening to the calls, I knew that everyone was including all … Read more
As a tool for improving phone conversations, artificial intelligence was sitting in a distant corner of my priority list, until Krystal Hobbs introduced me to Jim Brown who interviewed me on his podcast Sales Tuners which was heard by Richard Smith of Refract.ai who called … Read more
My work as The Phone Lady has introduced me to the truth of the *light bulb moment* – that second where someone truly grasps the value of picking up the phone and inspiring conversation. That’s exactly what happened to Peggy Issenman, of Peggy & Co. several … Read more
Before you get completely overwhelmed by even the thought of making a cold call, one of the things you need to do is take a few moments to determine what type of cold call suits your service or product. The task may be much less … Read more
The summer I turned 18, I spent as much time as possible at my sister’s cabin, an isolated homestead deep in the woods of Northern Ontario. And I often brought along a friend to enjoy the canoeing, reading, swimming and hiking. One friend came prepared … Read more
The phrase “follow up” can be defined as an activity carried out in order to further develop earlier work. For me this brings to mind the stages involved in creating a painting, or sculpture, or writing a book. For all works of art, there is a … Read more
There’s no doubt that the value of phone conversations is steadily gaining recognition by CEOs, managers and entrepreneurs. Companies large and small are realizing that talking to customers and prospects on the phone builds stronger relationships, reveals opportunities and directly supports increased revenue. So, if email … Read more
Bad human communication leaves us less room to grow. – Rowan Williams In planning a trip to Toronto last month, I took on the challenge of setting up meetings with senior decision makers at a large multi-national organization. I’ve done a fair bit of work for the company … Read more
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How to revive a retro technology called the telephone that can still work wonders in these modern times. Find out.
Phone Phobia Hits the News
Phone phobia, or telephobia, has been getting a lot of attention in the news recently. See what Mary Jane has to say about it...
22 Minutes correspondent, Brandon Hackett, figures out which end is up on this thing called a telephone, with help from The Phone Lady. Watch Telephone Lessons for Millennials.
Banks Curtail Employee Use of Voice Mail: Voice mail is viewed as an expensive vestige of a bygone era. See what The Phone Lady has to say.