How to tackle your telephone hang-ups. People with bad cases of telephone anxiety can experience nausea, increased heart rate and shortness of breath at the sound of a ringtone. Listen in...
The Phone Lady's Blog
phone vs email
A recent Twitter conversation with Janet MacDonald of @mycampusgps has reminded me of a question I frequently get asked, and how the answer relates directly to providing teenagers with the support and confidence they need to talk on the phone. I often get asked, “Why … Read more
Recently home from a week of travelling (in wonderful Prince Edward Island – beach photo included here), I took a few moments to clear out my Spam folder and was reminded of one of the many ways phone communication trumps email. When you send email to … Read more
Overwhelmed is a word I use in most of my workshops and keynotes. I use it to describe why it can be difficult to reach people on the phone today and why it’s vital for all of us to know our customers’ needs and be precise … Read more
Most of us are receiving a lot of email everyday. In fact many of us are receiving too much email everyday. And still some of us, depending on our job or position within a company, are receiving three or four times too much email. And … Read more
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Why it’s completely normal for a phone call to fill you with dread (and how to get over it). Read the stats and Mary Jane's advice.
Phone Phobia Hits the News
Phone phobia, or telephobia, has been getting a lot of attention in the news recently. See what Mary Jane has to say about it...
22 Minutes correspondent, Brandon Hackett, figures out which end is up on this thing called a telephone, with help from The Phone Lady. Watch Telephone Lessons for Millennials.
Banks Curtail Employee Use of Voice Mail: Voice mail is viewed as an expensive vestige of a bygone era. See what The Phone Lady has to say.