The Phone Lady's Blog

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phone vs email

How to Combine Phone Calls with Digital Options – Tip #1

By Mary Jane Copps | March 24, 2024
woman talking on the phone while writing

There’s a quote from a Canadian CEO who participated in my 2024 Report on Phone Communication Trends that I’m continually thinking about: “It can be confusing to understand when to call or text versus email or video calls … . People need help understanding where the phone fits … Read more

Teaching by Example

By Mary Jane Copps | January 20, 2018

A recent Twitter conversation with Janet MacDonald  of @mycampusgps  has reminded me of a question I frequently get asked, and how the answer relates directly to providing teenagers with the support and confidence they need to talk on the phone. I often get asked, “Why the phone?” For … Read more

Are You Being Received?

By Mary Jane Copps | November 2, 2014

Recently home from a week of travelling (in wonderful Prince Edward Island – beach photo included here),  I took a few moments to clear out my Spam folder and was reminded of one of the many ways phone communication trumps email. When you send email to someone you’ve never … Read more

Welcoming Opportunity

By Mary Jane Copps | September 21, 2014

Overwhelmed is a word I use in most of my workshops and keynotes. I use it to describe why it can be difficult to reach people on the phone today and why it’s vital for all of us to know our customers’ needs and be precise with our information. … Read more

Before You Hit “Send”

By Mary Jane Copps | August 5, 2013

Most of us are receiving a lot of email everyday. In fact many of us are receiving too much email everyday. And still some of us, depending on our job or position within a company, are receiving three or four times too much email. And herein lies my … Read more

CBC Radio
Maritime Noon with Bob Murphy - On the phone-in: Mary Jane Copps has advice on making phone calls to people who are phone-averse. Listen in >
Radio New Zealand logo
How to tackle your telephone hang-ups. People with bad cases of telephone anxiety can experience nausea, increased heart rate and shortness of breath at the sound of a ringtone. Listen in...

Phone Phobia Hits the News

Phone phobia, or telephobia, has been getting a lot of attention in the news recently. See what Mary Jane has to say about it...
Margins of Error with Harry Enten
CNN's Harry Enten asks why we’re avoiding phone calls and whether we can be coached through our telephone-related nerves in this Margins of Error podcast featuring Mary Jane.
This Hour Has 22 Minutes
22 Minutes correspondent, Brandon Hackett, figures out which end is up on this thing called a telephone, with help from The Phone Lady. Watch Telephone Lessons for Millennials.