The Phone Lady's Blog

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3 Steps to Prepare for Storyfinding

By Mary Jane Copps | October 9, 2021

One specific spring day in 1980 was my biggest teacher in terms of preparation. Along with hundreds of other students, I’m in John P. Robarts Research Library (one of my very favourite places) at the University of Toronto. It’s one of those crunch times – when there are … Read more

Researching Ideal Prospects: A Case Study

By Mary Jane Copps | May 23, 2020
woman working at desk

Last week Allison Smith read my post very carefully and responded with this question: Do you have resources on how to do this diligent research of ideal prospects? So … she’s become our first case study on how to reach your ideal target market. Allison owns Dandelion Digital, providing companies … Read more

The Phone Lady’s Best Advice in 2019

By Mary Jane Copps | December 14, 2019
woman reading blog posts on laptop

As I’ve shared in many posts over the years, I love the business numbers, the statistics, the metrics. Technology allows all of us to look closely at the numbers behind so many of our activities. Take this post for example … I can now see the who, when … Read more

To Listen and Learn … Press Mute

By Mary Jane Copps | October 5, 2019
phone conversation in office

It doesn’t seem to matter how many projects I do as The Phone Lady, I still get incredibly excited when I’m on a discovery call with a new client. As they start sharing their challenges with me, my brain shifts into high gear and I’m quickly bursting with … Read more

Your Job Search Super Power – Step 3: Research Begins

By Miriam Jobin | August 17, 2019
doing research

Can you think of a company that is not yet online? Neither can I because very few exist. And this is good news because you can now easily gather all the necessary details to craft the perfect pitch for when you call your potential employer. How does a … Read more

“I’m Absolutely Loving This Conversation …”

By Mary Jane Copps | April 22, 2018

Conversation is how we continually increase our sales, retain our customers and reveal opportunities. It is the key to exceeding expectations and creating consistent business growth, yet many of us have developed the habit of avoiding conversation. We default to text communication where we can edit our words, … Read more

What Choice Will You Make?

By Mary Jane Copps | November 19, 2017

Last month I agreed to help a colleague book meetings with SaaS (software as a service) companies, primarily in California. This is work I enjoy and I’m able (usually) to deliver excellent results.  Also “working the phone” allows me to identify new communications trends and behaviours. While I can’t attach the … Read more

You Need To Make This Call!

By Mary Jane Copps | July 29, 2017

To learn more about her target market and to better understand an existing customer, one of my coaching clients took a deep breath, picked up the phone and inspired an amazing conversation by asking, “Why do you continue to work with me?” What response did she receive to … Read more

The Secret Power of Questions

By Mary Jane Copps | March 12, 2017

What if I told you that by simply asking a question, you can capture the full attention and focus of your audience? And what if I also said that asking questions can predict future behaviour? I’m guessing a few of you would think I’ve exchanged common sense for … Read more

CBC Radio
Maritime Noon with Bob Murphy - On the phone-in: Mary Jane Copps has advice on making phone calls to people who are phone-averse. Listen in >
Radio New Zealand logo
How to tackle your telephone hang-ups. People with bad cases of telephone anxiety can experience nausea, increased heart rate and shortness of breath at the sound of a ringtone. Listen in...

Phone Phobia Hits the News

Phone phobia, or telephobia, has been getting a lot of attention in the news recently. See what Mary Jane has to say about it...
Margins of Error with Harry Enten
CNN's Harry Enten asks why we’re avoiding phone calls and whether we can be coached through our telephone-related nerves in this Margins of Error podcast featuring Mary Jane.
This Hour Has 22 Minutes
22 Minutes correspondent, Brandon Hackett, figures out which end is up on this thing called a telephone, with help from The Phone Lady. Watch Telephone Lessons for Millennials.