The 'phone lady' made a career out of teaching people how to speak on the phone. She's in high demand. Find out more.
The Phone Lady's Blog
sales performance
Picking up the phone to contact and speak with customers or prospects is not “old-fashioned”. There are teams dedicated to this activity in industries that range from pharmaceuticals to finance, and from janitorial to consulting. Managing these teams, and producing the desired results (or exceeding … Read more
This spring has been busy. Steady demand for business communication skills has found me clicking from webinar to webinar, delivering 30-minute, one-hour and sometimes half-day sessions on both sales and customer service. In addition, I’ve enjoyed enlightening, inspiring and productive hours as a coach to … Read more
Storyfinding allows us to create communication and service excellence with both prospects and customers. The first element is curiosity, which is a HUGE topic. This video includes more information about curiosity, as well as examples of how it can be used … or not. Enjoy … Read more
It’s true. As of June 6, when we post this blog, there will be 29 weeks until the end of 2021. That’s hard to believe. This is almost mid-year for many of you. And definitely, an ideal time to look at your sales performance and … Read more
This past week I had the great privilege of spending six hours with five new business owners determined to increase their sales. At the end of our time together, they were prepared to connect with prospects and explore possibilities by inspiring great conversations. They were … Read more
Imagine that one morning next week you leave your home to go somewhere and find that your bicycle has been replaced with a motorcycle. Or your automatic car has been replaced with a standard. Or your SUV has been replaced with an 18-wheel tractor trailer. … Read more
Almost every small business owner I’ve worked with starts out keeping track of prospects using a spreadsheet. They carefully choose and set up the columns. Then they add to it weekly, sometimes daily, listing all the people they’ve spoken to and a bit of information … Read more
In our house, CBC Radio is on most of the time. Sometimes I listen intently, sometimes bits of information enter my consciousness while I’m focused on other things. This is what happened on November 28. The Current was on and a panel was discussing the … Read more
Are you responsible for meeting a revenue goal this year? Well, depending on your vacation plans for the rest of this summer, and allowing for Thanksgiving and Christmas, you have about 100 days left in 2019 to reach that goal. I’m not saying this to … Read more
As business owners, salespeople and customer service reps, our job is to create the clearest communication possible. Yet we often confuse, and sometimes alienate, clients and prospects when we present their options tangled up with our opinions. How do options and opinions get tangled up … Read more
When I stand in front of a group of entrepreneurs or salespeople and talk about persistence, almost everyone squirms in their seat. The discomfort around following up, making multiple calls and connections, is almost universal. Why? I think it’s about semantics, the words we use … Read more
Last week I connected with a dear friend and former colleague, Wendell Waldron. Wendell was my all-time best salesperson at my first company, Media Link Inc., and he’s currently a partner with Influence Online Marketing. Our conversation focused on challenges faced by every salesperson and … Read more
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How to revive a retro technology called the telephone that can still work wonders in these modern times. Find out.
Phone Phobia Hits the News
Phone phobia, or telephobia, has been getting a lot of attention in the news recently. See what Mary Jane has to say about it...
22 Minutes correspondent, Brandon Hackett, figures out which end is up on this thing called a telephone, with help from The Phone Lady. Watch Telephone Lessons for Millennials.
Banks Curtail Employee Use of Voice Mail: Voice mail is viewed as an expensive vestige of a bygone era. See what The Phone Lady has to say.