The Phone Lady's Blog

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sales performance

How Do You Audit Your Sales Process?

By Mary Jane Copps | June 15, 2024

In the past year, I’ve been a prospect—and ultimately a purchaser—fairly often. I’ve been making some major home repairs, replacing important technology, and interviewing suppliers for things I plan to do in the near future. Throughout each meeting and conversation, my curiosity is fully engaged. My awareness is … Read more

2 “Timely” Tips that Increase Revenue

By Mary Jane Copps | January 13, 2024
woman at desk looking at watch

This first week of January found me in a high-energy evening webinar attended by innovators worldwide. Their work includes seeking licensing agreements for their designs and creations. They wanted to learn more about the art and process of following up. Their reactions to my presentation reminded me that … Read more

How Are You Collaborating?

By Mary Jane Copps | October 28, 2023
business people meeting

This past week the word ‘collaboration’ has been on my mind. It applies to many of the challenges our world is facing today. Where I live, the provincial and municipal governments, which should be vibrant examples of partnership, are tragically miscommunicating about one of our most urgent problems … Read more

One Simple Skill To Improve Every Outbound Call

By Mary Jane Copps | September 9, 2023
business man talking on the phone

In the summer before my last year of high school, I landed my first job that involved answering a telephone. It was in the administrative offices of an iron ore mine in Northern Ontario. This was 48 years ago, in 1975. It was a time when there were … Read more

Adventures in Sales #3: Gaining Momentum and Staying Curious

By Tegan Samija | August 26, 2023
female sales rep exlpaining to male client

As the long summer days of August come to an end, my new role as a sales development representative with a learning and development company is in full swing. In my previous update, I was excited to have just completed my very first sales call and had a … Read more

Is This “Just” Another Blog Post?

By Mary Jane Copps | August 13, 2023
man talking on the phone while looking at laptop screen

Long-standing clients are the best gift I receive from being The Phone Lady. Earlier this month I had the privilege of delivering a workshop with an organization that’s trusted me for more than a decade. So fun! As I was wrapping up the customer-service-focused afternoon, the supervising staff … Read more

Adventures in Sales: Getting Started as a 28-Year-Old Sales Newbie

By Mary Jane Copps | June 11, 2023
young woman working at computer with coffee cup and headset phone

I’m pleased to introduce you to Tegan Samija. With a series of posts, she’s going to share with us, in real-time, how she navigates learning to sell … everything from picking up the phone, speaking with potential clients and booking meetings. I’m joining her on this journey as … Read more

Ignorance Shatters Sales Skills

By Mary Jane Copps | May 13, 2023
woman talking on the phone

In case you’d like to listen to this blog post, you can enjoy my audio version (I start at the 14 second mark.). – listen here. This past week I answered a call from an unfamiliar number in Ontario. There was a cheerful woman at the other end … Read more

Opportunity Needs You to Get Gritty

By Mary Jane Copps | April 15, 2023
definition of grit

Throughout my 17 years as The Phone Lady, I’ve preached the value of consistent follow up. We do the work of listening to our clients and creating proposals or quotes in a timely manner. We also need to do the work of learning from their feedback and hearing … Read more

Coaching Tips for Phone Phobia

By Mary Jane Copps | January 14, 2023
young woman working at desk looking at phone

Picking up the phone to contact and speak with customers or prospects is not “old-fashioned”. There are teams dedicated to this activity in industries that range from pharmaceuticals to finance, and from janitorial to consulting. Managing these teams, and producing the desired results (or exceeding them), can be … Read more

Phone Coach Tip #1 – Use Your Voice

By Mary Jane Copps | May 7, 2022

This spring has been busy. Steady demand for business communication skills has found me clicking from webinar to webinar, delivering 30-minute, one-hour and sometimes half-day sessions on both sales and customer service. In addition, I’ve enjoyed enlightening, inspiring and productive hours as a coach to both loyal teams … Read more

Ignite Your Curiosity

By Mary Jane Copps | October 3, 2021

Storyfinding allows us to create communication and service excellence with both prospects and customers. The first element is curiosity, which is a HUGE topic. This video includes more information about curiosity, as well as examples of how it can be used … or not. Enjoy the video and … Read more

29 Weeks = Number Crunching Time

By Mary Jane Copps | June 5, 2021
man using calculator at desk

It’s true. As of June 6, when we post this blog, there will be 29 weeks until the end of 2021. That’s hard to believe. This is almost mid-year for many of you. And definitely, an ideal time to look at your sales performance and make any necessary … Read more

The Value of “Failing Spectacularly”

By Mary Jane Copps | October 4, 2020
microphone

This past week I had the great privilege of spending six hours with five new business owners determined to increase their sales. At the end of our time together, they were prepared to connect with prospects and explore possibilities by inspiring great conversations. They were all a bit … Read more

Questions That Will Improve Year’s End

By Mary Jane Copps | September 5, 2020
gear shift

Imagine that one morning next week you leave your home to go somewhere and find that your bicycle has been replaced with a motorcycle. Or your automatic car has been replaced with a standard. Or your SUV has been replaced with an 18-wheel tractor trailer. What would you … Read more

Serious About Creating Consistent Revenue? You Need CRM Software, Not a Spreadsheet!

By Mary Jane Copps | January 31, 2020
man talking on the phone while checking his laptop

Almost every small business owner I’ve worked with starts out keeping track of prospects using a spreadsheet. They carefully choose and set up the columns. Then they add to it weekly, sometimes daily, listing all the people they’ve spoken to and a bit of information about what was … Read more

A Hockey Legend’s Inspiration

By Mary Jane Copps | December 7, 2019
making a sales call

In our house, CBC Radio is on most of the time. Sometimes I listen intently, sometimes bits of information enter my consciousness while I’m focused on other things. This is what happened on November 28. The Current was on and a panel was discussing the latest revelations about … Read more

What Will You Do With Your 100 Days?

By Mary Jane Copps | July 28, 2019

Are you responsible for meeting a revenue goal this year? Well, depending on your vacation plans for the rest of this summer, and allowing for Thanksgiving and Christmas, you have about 100 days left in 2019 to reach that goal. I’m not saying this to increase your stress … Read more

Options vs Opinions

By Mary Jane Copps | January 13, 2019
woman in front of laptop

As business owners, salespeople and customer service reps, our job is to create the clearest communication possible. Yet we often confuse, and sometimes alienate, clients and prospects when we present their options tangled up with our opinions. How do options and opinions get tangled up together? How can … Read more

What’s With Persistence?

By Mary Jane Copps | December 9, 2018

When I stand in front of a group of entrepreneurs or salespeople and talk about persistence, almost everyone squirms in their seat. The discomfort around following up, making multiple calls and connections, is almost universal. Why? I think it’s about semantics, the words we use and the stories … Read more

Consistent Revenue = Foundation, Follow Up and Feedback

By Mary Jane Copps | September 24, 2017

Last week I connected with a dear friend and former colleague, Wendell Waldron. Wendell was my all-time best salesperson at my first company, Media Link Inc., and he’s currently a partner with Influence Online Marketing. Our conversation focused on challenges faced by every salesperson and entrepreneur: leads, organization … Read more

Bosses and employees are wrestling over whether voice calls have a place in the hybrid era. The Wall Street Journal recently spoke to Mary Jane. Find out more here.
Overwhelmed by alerts? Avoid calling people? Here's what phone anxiety looks like — and why it happens.
CBC Radio
Maritime Noon with Bob Murphy - On the phone-in: Mary Jane Copps has advice on making phone calls to people who are phone-averse. Listen in >
Margins of Error with Harry Enten
CNN's Harry Enten asks why we’re avoiding phone calls and whether we can be coached through our telephone-related nerves in this Margins of Error podcast featuring Mary Jane.
This Hour Has 22 Minutes
22 Minutes correspondent, Brandon Hackett, figures out which end is up on this thing called a telephone, with help from The Phone Lady. Watch Telephone Lessons for Millennials.