The Phone Lady's Blog

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Practice Makes … Anything Possible

By Mary Jane Copps | December 14, 2014

In each of my workshops someone inevitably comments that I make PhoneWork sound easy. That’s true … because I’ve been “practising” for 27 years. I’ve created well over 10,000 hours of phone conversations not only about my businesses, but about the work of others as … Read more

The Five “Why’s” of Leaving Messages

By Mary Jane Copps | September 29, 2013

“Ninety percent of all those who fail are not actually defeated. They simply quit.” Paul J. Meyer So pleased this quote landed in my inbox. While it certainly supports my thoughts on persistence last week, it also applies to this week’s topic – leaving messages. … Read more

There’s An Echo Out There

By Mary Jane Copps | June 9, 2013

On Wednesday May 29 I returned to my office from an afternoon workshop and immediately had to dash towards the ringing phone. “Mary Jane, speaking,” I said. “How can I help you?” The person at the other end spoke over me, so I didn’t get … Read more

Vacation messages – It’s ugly out there!

By Mary Jane Copps | July 30, 2012

Is it the excitement of summer vacation – or any vacation – that causes people to suddenly become, well, thought-less? That’s my guess. I do empathize. There’s nothing like that last day of work before a holiday, the focus we have as we “tie up … Read more

Mary Jane shares her wisdom on lead generation, lead follow-up, and sales strategy on this podcast.
CBCs-The-Current
CRTC has recently taken new steps to fight fraud calls and phone scams. Read (and listen) to what Mary Jane has to say about this problem.
This Hour Has 22 Minutes
Episode featuring The Phone Lady - watch Telephone Lessons for Millennials.
The Wall Street Journal.
Some on Wall Street are hanging up on voicemail. See what The Phone Lady has to say.