The Phone Lady's Blog

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Location in Real Estate; Follow Up in Sales

By Mary Jane Copps | January 19, 2014

This week I am pleased to present  a “phone story” submitted by Maureen Farmer, owner and manager of Word Right Career and HR Consulting. Perhaps you have a story you’d like to share? Details at the end of this post.  As a sole practitioner in the careers industry … Read more

Begin . . .

By Mary Jane Copps | March 10, 2013

In the past 6 weeks two entrepreneurs have approached me about making calls to potential clients on their behalf. And in both cases, they picked up the phone themselves and discovered their own “phone power”. There’s freedom in this – a greater confidence in creating a strong bottom … Read more

Practice Makes … It Happen!

By Mary Jane Copps | October 21, 2012

Let’s talk about “practice”. What are the things in your life that you practice consistently? I have to admit that for many years I associated “practice” with childhood, as in “practice the piano” (something I rarely did and, as a result, have an astonishing lack of ability) or … Read more

Bosses and employees are wrestling over whether voice calls have a place in the hybrid era. The Wall Street Journal recently spoke to Mary Jane. Find out more here.
Overwhelmed by alerts? Avoid calling people? Here's what phone anxiety looks like — and why it happens.
CBC Radio
Maritime Noon with Bob Murphy - On the phone-in: Mary Jane Copps has advice on making phone calls to people who are phone-averse. Listen in >
Margins of Error with Harry Enten
CNN's Harry Enten asks why we’re avoiding phone calls and whether we can be coached through our telephone-related nerves in this Margins of Error podcast featuring Mary Jane.
This Hour Has 22 Minutes
22 Minutes correspondent, Brandon Hackett, figures out which end is up on this thing called a telephone, with help from The Phone Lady. Watch Telephone Lessons for Millennials.