The Phone Lady's Blog

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What’s Popular on LinkedIn?

By Mary Jane Copps | August 29, 2021

LinkedIn is my “go to” social media network. It’s where I stay in touch with colleagues around the world and gather and read articles that support my business growth. And it’s a vital element of my sales process. It’s also where I share my own … Read more

Are We Excluding By Not Including?

By Mary Jane Copps | September 26, 2020
woman using cell phone

A few years ago I sat with two trusted colleagues and made numerous decisions about my company’s social media and marketing strategy. There were a few things that got added to the activities already in play. One of them, even though I was hesitant, was … Read more

7 Ways to Showcase Your Persistence

By Mary Jane Copps | January 18, 2020

To reach your financial goal, build your business and create consistent revenue, you must embrace persistence. In last week’s post, I used a couple of different dictionaries to create a simple comparison between persistence and pestering and shared with you the value of continuing to reach … Read more

If You Dread Creating a LinkedIn Profile…

By Miriam Jobin | January 8, 2020
man logging onto LinkedIn

Early in my career, I had very little interest in creating a LinkedIn profile. With Facebook, Instagram and Snapchat already on my phone, I felt like my social accounts were taking up enough of my time and I didn’t quite understand the value of LinkedIn. … Read more

How Does Summer Impact Business Phone Calls?

By Mary Jane Copps | June 9, 2019

With temperatures rising, children finishing school, cottages beckoning, and family visits being organized, there’s no doubt that some of our attention is turning toward summer vacation. As entrepreneurs and independent professionals, we need to give some extra attention to our phone communication. How are we … Read more

7 Ways to Reach Potential Sponsors With A New Idea

By Mary Jane Copps | January 7, 2018

On June 22, for the first time, Halifax will join a world-wide community in celebrating Social Media Day (originally launched in 2010 by Mashable to recognize and honour the impact of social media on global communication) with a full-day conference focused on learning, sharing and … Read more

Three Phone Skills That Improve Your Social Media

By Mary Jane Copps | January 15, 2017

This past week I enjoyed two experiences which exemplify the power of social media. The first was in a workshop I delivered on Monday. Several people in attendance had discovered the workshop through my blog and were already part of my LinkedIn universe. (And this … Read more

3 Phone Skills That Will Improve Your Social Media

By Mary Jane Copps | October 4, 2015

This summer I had the opportunity to really focus on my understanding of, and relationship with, Twitter. Much to my surprise, I discovered that some of the skills that create great phone communication also result in success when it comes to social media. So, for … Read more

Perfect Pairing: LinkedIn and A Telephone

By Mary Jane Copps | September 23, 2012

It has been a great week here at The Phone Lady. In fact,  I’ve been a wee bit giddy as I’ve pushed against some perceived boundaries and learned something many of you may already know – when you push against boundaries, you discover new territory.  … Read more

In this episode of the Sales Reinvented podcast, Mary Jane shares how a good story is crafted, what makes a great storyteller, and even tells one of her favorite stories.
Listen to this podcast discussing why trends in customer service calls, how to make sales calls more effectively and more.
CBCs-The-Current
CRTC has recently taken new steps to fight fraud calls and phone scams. Read (and listen) to what Mary Jane has to say about this problem.
This Hour Has 22 Minutes
22 Minutes correspondent, Brandon Hackett, figures out which end is up on this thing called a telephone, with help from The Phone Lady. Watch Telephone Lessons for Millennials.
The Wall Street Journal.
Banks Curtail Employee Use of Voice Mail: Voice mail is viewed as an expensive vestige of a bygone era. See what The Phone Lady has to say.