How to tackle your telephone hang-ups. People with bad cases of telephone anxiety can experience nausea, increased heart rate and shortness of breath at the sound of a ringtone. Listen in...
The Phone Lady's Blog
startups
My life as “The Phone Lady” is filled with amazing moments and opportunities. One of these arrived as a thank you a few months ago from Lee Babin, CEO of Gingerly.ai. It was a one-year, all-access pass to Masterclass, an online learning platform featuring some … Read more
The phrase “follow up” can be defined as an activity carried out in order to further develop earlier work. For me this brings to mind the stages involved in creating a painting, or sculpture, or writing a book. For all works of art, there is a … Read more
When we pick up the phone to speak with our customers or prospects today, we encounter three main challenges that often prevent us from communicating effectively. Challenge #1 Everyone is overwhelmed. It doesn’t matter who we are calling, whether we are calling them at work or at home, or … Read more
When you subscribe to my weekly blog, you'll immediately receive a chapter of The Phone Book - Essential Telephone Communication Skills.
Why it’s completely normal for a phone call to fill you with dread (and how to get over it). Read the stats and Mary Jane's advice.
Phone Phobia Hits the News
Phone phobia, or telephobia, has been getting a lot of attention in the news recently. See what Mary Jane has to say about it...
22 Minutes correspondent, Brandon Hackett, figures out which end is up on this thing called a telephone, with help from The Phone Lady. Watch Telephone Lessons for Millennials.
Banks Curtail Employee Use of Voice Mail: Voice mail is viewed as an expensive vestige of a bygone era. See what The Phone Lady has to say.