The Phone Lady's Blog

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storyfinding

The Logic of Employing Empathy

By Mary Jane Copps | October 24, 2021
woman talking on the phone

The details we can uncover about an individual or an organization through a website, a Google search or reviewing an internal file are all extremely valuable and they do support our ability to be a storyfinder. But often, they are only the tip of the … Read more

Preparation: Less Equals More

By Mary Jane Copps | October 17, 2021

Preparation is an essential element of storyfinding. It allows us to develop and ask great questions. The challenge is finding the right balance between scant and excessive research. The key to successful preparation lies in understanding how it supports our ability to discover more through … Read more

3 Steps to Prepare for Storyfinding

By Mary Jane Copps | October 9, 2021

One specific spring day in 1980 was my biggest teacher in terms of preparation. Along with hundreds of other students, I’m in John P. Robarts Research Library (one of my very favourite places) at the University of Toronto. It’s one of those crunch times – … Read more

Ignite Your Curiosity

By Mary Jane Copps | October 3, 2021

Storyfinding allows us to create communication and service excellence with both prospects and customers. The first element is curiosity, which is a HUGE topic. This video includes more information about curiosity, as well as examples of how it can be used … or not. Enjoy … Read more

Curiosity Did Not “Kill The Cat”!

By Mary Jane Copps | September 26, 2021
woman on video call

“Curiosity is the engine of achievement.” Sir Ken Robinson Allowing curiosity to guide our conversations is the first step of storyfinding. With both prospects and customers, curiosity helps us clarify and deliver on expectations, reveal additional ways to serve and work together, and continually build … Read more

Discover Storyfinding + Examples

By Mary Jane Copps | September 19, 2021

The comparison between storytelling and storyfinding created feedback and excitement here on this blog, and also on social media and directly via email. Thanks! In my 16 years teaching communication skills, I’ve always focused on the importance of asking great questions. And on constantly improving … Read more

Storytelling vs Storyfinding

By Mary Jane Copps | September 12, 2021

Circa 1963: I’m sent to bed early, where I strain my ears to catch every sound, word and movement of my uncles and dad in the living room below. There is the rattle of ice and the splash of rye or rum, the click of … Read more

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