How to tackle your telephone hang-ups. People with bad cases of telephone anxiety can experience nausea, increased heart rate and shortness of breath at the sound of a ringtone. Listen in...
The Phone Lady's Blog
summer school
Long-standing clients are the best gift I receive from being The Phone Lady. Earlier this month I had the privilege of delivering a workshop with an organization that’s trusted me for more than a decade. So fun! As I was wrapping up the customer-service-focused afternoon, … Read more
Whether it’s part of your work in sales or customer service, or phone conversations are part of your job search strategy, you want to continually practice the skills for creating a great impression. You also want to know ways to deal with a wide variety … Read more
Summer officially started this past Wednesday. There are very few places in the world as delightful as Atlantic Canada in the summer and I’m aiming to take full advantage. As I was thinking about the time I will spend with family and friends over the … Read more
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Why it’s completely normal for a phone call to fill you with dread (and how to get over it). Read the stats and Mary Jane's advice.
Phone Phobia Hits the News
Phone phobia, or telephobia, has been getting a lot of attention in the news recently. See what Mary Jane has to say about it...
22 Minutes correspondent, Brandon Hackett, figures out which end is up on this thing called a telephone, with help from The Phone Lady. Watch Telephone Lessons for Millennials.
Banks Curtail Employee Use of Voice Mail: Voice mail is viewed as an expensive vestige of a bygone era. See what The Phone Lady has to say.