The Phone Lady's Blog

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vacation messages

Communication Tip #1 – Honoring Vacations

By Mary Jane Copps | June 18, 2022
woman on vacation

In 1990, as the founding partner of a then-struggling communications company, getting up in the morning was tough going. In April of that year, with what seemed like no warning, several economic forces came together and sparked a two-year-long recession. Both provincial and federal debts were at an … Read more

Being Customer-Centric … Even on Vacation!

By Mary Jane Copps | June 18, 2021
empty office

Picture this … it’s mid-July or late August. You call a company or individual for some necessary information. They are on vacation, which is to be expected – especially this summer! What’s unexpected, frustrating and annoying is the voicemail message you reach. The message you reach might: be … Read more

Communicate Clearly Even When You’re Not Working

By Mary Jane Copps | December 12, 2020
phone on desk

Even though we’ve all been spending more time having video meetings this year, our global pandemic has also created a bit of a renaissance for phone conversations. The challenge has been – and remains – how to reach people on the phone. Have they returned to the office? … Read more

How Does Summer Impact Business Phone Calls?

By Mary Jane Copps | June 9, 2019

With temperatures rising, children finishing school, cottages beckoning, and family visits being organized, there’s no doubt that some of our attention is turning toward summer vacation. As entrepreneurs and independent professionals, we need to give some extra attention to our phone communication. How are we going to make … Read more

Opportunity Awaits Even Though It’s Summer

By Mary Jane Copps | July 9, 2017
businessman outside on phone call

When you’re going on vacation: All of us hate reaching lousy voicemail messages. All of us are capable of creating great ones. There are a few basic tactics that will serve your clients and prospects well … while you embrace every second of your well-deserved time off. Here’s … Read more

4 Steps to a Great Vacation Message

By Mary Jane Copps | June 11, 2016

It’s coming! Even though here on the Atlantic coast we’ve seen more fog and cloud than sun, we know that summer is on it’s way, bringing well-deserved vacation time and …voice mail vacation messages. In the excitement of summer vacation – or really any vacation – people become, … Read more

CBC Radio
Maritime Noon with Bob Murphy - On the phone-in: Mary Jane Copps has advice on making phone calls to people who are phone-averse. Listen in >
Radio New Zealand logo
How to tackle your telephone hang-ups. People with bad cases of telephone anxiety can experience nausea, increased heart rate and shortness of breath at the sound of a ringtone. Listen in...

Phone Phobia Hits the News

Phone phobia, or telephobia, has been getting a lot of attention in the news recently. See what Mary Jane has to say about it...
Margins of Error with Harry Enten
CNN's Harry Enten asks why we’re avoiding phone calls and whether we can be coached through our telephone-related nerves in this Margins of Error podcast featuring Mary Jane.
This Hour Has 22 Minutes
22 Minutes correspondent, Brandon Hackett, figures out which end is up on this thing called a telephone, with help from The Phone Lady. Watch Telephone Lessons for Millennials.