The Phone Lady's Blog
There’s no doubt that the value of phone conversations is steadily gaining recognition by CEOs, managers and entrepreneurs. Companies large and small are realizing that talking to customers and prospects on the phone builds stronger relationships, reveals opportunities and directly supports increased revenue. So, if email … Read more
Bad human communication leaves us less room to grow. – Rowan Williams In planning a trip to Toronto last month, I took on the challenge of setting up meetings with senior decision makers at a large multi-national organization. I’ve done a fair bit of work for the company … Read more
It started in December 2014, when Coca Cola announced that it was eliminating voicemail at head office. Then in June, Daniel Huang of The Wall Street Journal, contacted me to comment on major US banks shutting down voicemail for some internal departments. This reality – that … Read more
This Canadian long weekend seems like the perfect time to revisit how to create your vacation voice mail message. After all, summer vacation is coming our way! In the excitement of summer vacation – or really any vacation – people become, well, thought-less. This can … Read more
With thanks to Halifax visual artist Jacqueline Steudler for this instructive phone story. Recently Jacqueline read about a workshop that interested her, but had some questions she needed answered before registering. She phoned the facilitator. After the initial introductions, Jacqueline sensed the facilitator’s unease and asked … Read more
If you or your team are responsible for reaching business decision makers by phone, you need to acknowledge the subtle shifts that have taken place in the past two years. And then you have to adapt … or see both revenue and morale falter. The … Read more
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