The Phone Lady's Blog
With thanks to Halifax visual artist Jacqueline Steudler for this instructive phone story. Recently Jacqueline read about a workshop that interested her, but had some questions she needed answered before registering. She phoned the facilitator. After the initial introductions, Jacqueline sensed the facilitator’s unease and asked … Read more
If you or your team are responsible for reaching business decision makers by phone, you need to acknowledge the subtle shifts that have taken place in the past two years. And then you have to adapt … or see both revenue and morale falter. The … Read more
I’ve spent much of this past week prospecting for both myself and others and I’ve noted common characteristics among voicemail messages. Does your message match any of these … and what does this mean to your prospects and customers? The Flight Attendant This message has … Read more
All of us need to give more thought to our outbound voicemail message. Why? Because for our clients, customers, donors and prospects our voicemail is our receptionist. It is vital that this “receptionist” welcome our callers and contain our desire to be of service. In … Read more
When you subscribe to my weekly blog, you'll immediately receive a chapter of The Phone Book - Essential Telephone Communication Skills.