It’s such a wonderful feeling to do something that, in my mind, seemed so nerve-wracking and out of my comfort zone, only to realize it wasn’t as scary as I made it out to be (thanks in part due to your helpful training). I wouldn’t say I am a natural yet, and maybe I’ll always be a little bit nervous when I hear the phone ringing, but the fact that I was able to take the first step and pick up the phone at all is a huge success in my mind. I’m also realizing that if something comes up where I’m uncertain how to respond in the moment, it’s a great learning experience for next time. – Jill Thorpe, The PR Hive, Halifax, NS
