The training absolutely met my expectations. Mary Jane tailored it to our group’s needs so it was not generic which made for an easy buy-in. Emphasizing how important empathy is to a customer was something the whole group found important, along with several other skills. I was very pleased with the level of participation. Mary Jane always involved each member of the group by asking them questions or asking for his / her thoughts on something. We did feel we got buy-in as 80% of the group was willing to show up for the sessions that we scheduled on a Saturday (they were willing to give up a Saturday morning to listen and learn from Mary Jane – big points here!)
– Kathy Murray, Supervisor, Customer Service, Maritime Electric Company, Limited