I have to start this week’s blog with thank you’s. First to the Canadian Association for Co-operative Education (CAFCE). It was their invitation to present at their national conference that inspired my week in PEI. I received a lovely welcome and lots of assistance in organizing and executing my presentation. What a great experience! Also my gratitude to Rachel Clark McDearmid of Enterprises Canada – she is woman who gets things done and she brought together a great group of people for a fun morning workshop. Thanks also to Angela Hodgson of the Greater Charlottetown Area Chamber of Commerce. She facilitated a Lunch and Learn downtown that drew an interested group of business folks together to talk about “phone work”. And finally, to the PEI Business Women’s Association, especially Melody Beck, which hosted an elegant Lunch and Learn in Summerside. Enthusiastic business executives kept me on my toes with great questions about phone etiquette. I clarified a few things during my four-workshops-in-three-days tour. One – I’m really not very competent around new-to-me technology – sigh! Two – I really believe, in an unshakeable way, in the telephone as a powerful marketing tool for every business. Three – the phone can be compared to an instrument (a piano, a violin – whatever inspires you). You need to know the basics in order to “play” it and then, you need to practice, practice, practice. And finally, here’s THE philosophy, the one you need to firmly incorporate those cold calls, those “introduction calls”(whether you simply want to get the word out, or set up meetings, or sell) into your daily and/or weekly routine: It is important for me to let potential customers know I exist. They cannot make the best possible business decisions for themselves if they have not, at the very least, reviewed my information. I introduce myself to my potential customers in a very professional way, keeping in mind that my phone call is an interruption but that their job is to cultivate new ideas and service providers. – Makes sense doesn’t it? So … pick up the phone! Happy phonework everyone!
Thanks to PEI and the “Why” of Picking up the Phone
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What's The Phone Lady doing?
- One-on-one coaching with 6 amazing entrepreneurs - info about sales coaching here
- Remote sales skills experience for financial advisors
- Remote sales skills experience for insurance professionals
- Remote sales skills experience for financial advisors in France!
- Remote customer service experience for home safety creator
- Luncheon keynote on self confidence and communication
- One-on-one and team coaching for a firm representing natural products for arthritis in dogs
- Remote learning experiences + one-on-one coaching for women entrepreneurs (More info about this three-year program here.)
- Team and individual coaching with a national moving company to refine their sales process
- Continuing to work with translators to present The Phone Lady in France
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