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Five Ways to Make a Good First Impression

The month of June has arrived … and with it my deadline to complete the manuscript for my upcoming book, appropriately called The Phone Book.  And I need your help! While I’m struggling to put words in the right order for my publisher Boularderie Island Press,  I need you to write my blog.  Simply send me your  “phone story”.  Humorous or practical, rant or rave, advice or wisdom – if you’re interested in sharing, give me a call or send me a message (email, Twitter, LinkedIn). All of my contact information is on this page. 

This week’s story comes from Sue Archer and Doorway Between Worlds:

Calling up a stranger on the phone can be intimidating. It’s like your on the bridge of a spaceship making first contact with an alien species. If the conversation goes wrong, you may end up causing an interplanetary incident. Or at least get yelled at.

I used to work in a call centre as part of a customer relations team Our job was to call customers who had complained about our company’s products and resolve the situation. When I first took on that job, I had doubts about my survival. How could I possibly talk to upset people everyday? It turned out to be the best learning experience I have ever had. I now feel confident that I could ring up the Grand Poobah of Alpha Centauri and not break into a sweat. Why? Because I’ve learned how to master first contact.

The first thirty seconds of a phone conversation are critical. Here are five things I’ve learned about how to create a good first impression. Read More! 

 

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What's The Phone Lady doing?

  • Analyzing email and chat conversations with customers and prospects to improve messaging and calls to action
  • One-on-one sales coaching with business owners
  • One-on-one business development coaching with national franchise
  • One-on-one coaching with office manager/receptionist
  • Sales training with group of entrepreneurs
  • Sales training with group of business advisors
  • Sales training with group of business financiers
  • Sales training with technology sales team

Do you or your team want to improve your phone skills? Do you have a phone communication question or challenge you'd like to discuss? I'd be pleased to connect with you to see if I can help. This quick-to-fill-out form is easy to use and you'll hear from me very soon.