The Impact of Empathy

Empathy is not only the champion of storyfinding but also the no-fail creator of trust, loyalty and clear communication. Why? Because recognizing and honouring the emotional content of any situation allows us to provide solutions that go far beyond the surface problems or challenges.

Empathy is not about becoming emotional. It’s about knowing that, consciously or not, emotions are always present. Delivering excellence demands that we continually strive to simultaneously employ both our empathy and logic.

This video includes two real-life stories of the powerful impact of empathy on both consulting and customer support. Enjoy and do subscribe to our YouTube channel so you don’t miss out on details of the next essential storyfinding skill: nuance.

#InspireConversation

Explore more articles about storyfinding here.

Are you ready to uncover your own storyfinding skills? Regardless of your business, product or service, storyfinding is the key to creating consistent revenue and exceeding your sales goals. Click here to book a call so we can discuss how I might support you.

Leave a comment

When you subscribe to my weekly blog, you'll immediately receive a chapter of The Phone Book - Essential Telephone Communication Skills.

Topics

What's The Phone Lady doing?

  • One-on-one coaching with 6 amazing entrepreneurs - info about sales coaching here
  • Remote sales skills experience for financial advisors
  • Remote sales skills experience for insurance professionals
  • Remote sales skills experience for financial advisors in France!
  • Remote customer service experience for home safety creator
  • Luncheon keynote on self confidence and communication
  • One-on-one and team coaching for a firm representing natural products for arthritis in dogs
  • Remote learning experiences + one-on-one coaching for women entrepreneurs (More info about this three-year program here.)
  • Team and individual coaching with a national moving company to refine their sales process
  • Continuing to work with translators to present The Phone Lady in France

Do you or your team want to improve your communication skills? Do you have a communication question or challenge you'd like to discuss? This quick-to-fill-out form is easy to use and you'll hear from Mary Jane very soon.