Empathy is not only the champion of storyfinding but also the no-fail creator of trust, loyalty and clear communication. Why? Because recognizing and honouring the emotional content of any situation allows us to provide solutions that go far beyond the surface problems or challenges.
Empathy is not about becoming emotional. It’s about knowing that, consciously or not, emotions are always present. Delivering excellence demands that we continually strive to simultaneously employ both our empathy and logic.
This video includes two real-life stories of the powerful impact of empathy on both consulting and customer support. Enjoy and do subscribe to our YouTube channel so you don’t miss out on details of the next essential storyfinding skill: nuance.