The Phone Book
Essential Telephone Communication Skills
The Phone Book will help you conquer the intimidation and fear that set in when you start to dial.
- Enhance your sales or fundraising skills.
- Start your own business.
- Improve your job search.
- Expand your career options.
- Speak with more confidence on the phone in any situation.
With clear language, fun stories and quick, simple lessons, you’ll learn how to leave messages, inspire conversation, book meetings and appointments, follow up on emails and texts, close a sale, handle complaints, facilitate conference calls and much, much more.
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Interested in a preview before you make your purchase? Provide us with your name and email address here. You'll receive a pdf of one chapter of The Phone Book, as well as The Phone Lady's easy-to-implement biweekly tips to continually improve your phone communication skills.