The Phone Book

Essential Telephone Communication Skills

presenting The Phone Book

The Phone Book will help you conquer the intimidation and fear that set in when you start to dial.

  • Enhance your sales or fundraising skills.
  • Start your own business.
  • Improve your job search.
  • Expand your career options.
  • Speak with more confidence on the phone in any situation.

With clear language, fun stories and quick, simple lessons, you’ll learn how to leave messages, inspire conversation, book meetings and appointments, follow up on emails and texts, close a sale, handle complaints, facilitate conference calls and much, much more.

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This is a tremendous book that will accelerate your success on the phone, whether you are experienced at telephone communication, or just starting out. Mary Jane's enthusiastic tone and practical advice inspired us to ramp up our use of the phone - and it's working like a charm!

- Megann Willson on Amazon

The Phone Book is informative, useful and enjoyable to read. It's well-written with fantastic anecdotes about telephone history and valuable information that every person who uses the phone (and isn't that all of us) needs in order to be successful.

- Frances L. on Amazon

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Interested in a preview before you make your purchase? Provide us with your name and email address here. You'll receive a pdf of one chapter of The Phone Book, as well as The Phone Lady's easy-to-implement weekly tips to continually improve your phone communication skills.