CNN's Harry Enten asks why we’re avoiding phone calls and whether we can be coached through our telephone-related nerves in this new Margins of Error podcast featuring Mary Jane. LISTEN HERE.

The Power and Beauty of the Human Voice


In 2003 a friend encouraged me to start a business centred on phone communication skills. I was skeptical.  He insisted. At this point, I’d been working with him part-time for 2 years, and he’d listened to me as I’d grown his software business from 11 clients to over 100 … one conversation at a time.

Tentatively,  I began to test his belief, with the result being the creation of The Phone Lady in 2006 – a thriving, exciting, constantly blossoming business that, in every way, exceeds my expectations. And which, much to my surprise, has become more than my business. It’s become my mission.

For in the past 13 years we have all been on a path that is diminishing our voices. We have gone from sharing the sound and nuance of  our words to insisting that all that matters can be captured by tapping on keys, by creating characters on screens. We are losing our voices and the power they contain. An unintended consequence of technology? Absolutely. Should we shrug and accept it? No … I don’t think so.

Which is why I’m introducing you to a project I’m supporting. Voice Messages  is a documentary film by Martin Zied that “speaks out about the wonder and beauty of our most powerful instrument: the human voice.”

I encourage you to watch the trailer for the film here on Indiegogo. In the 4:35 minutes, there are many moving moments but for me, hearing Linda Ronstadt speak about losing her singing voice due to Parkinson’s Disease … . (Linda’s voice was my companion for many years. Blue Bayou got me through numerous lonely moments my first year of university.)

Should Martin’s project capture your interest, your heart, then please do support it. At this writing, there are 145 backers including voiceover talent Natasha Marchewka, who shares her thoughts on the power of our voices in this recent post.

I realize that phone calls don’t  possess the glamour and excitement we associate with singing, acting or voiceover work, but they do contain an important and powerful role in our lives, which I expressed in this article for Thought Leaders.

Don’t misunderstand me – I believe in both email and text communication; I believe in content  marketing (this is a weekly blog after all). But I also believe that abandoning phone conversations is a thought-less choice. As you move through this coming week, in both your business and personal interactions, stay present to the value of vocal communication. What do you hear? What do you learn? What are you able to express? And what are the results? Can email or texting really replace all that is contained in the sound and nuance of our voices?

Enjoy your phone work everyone!


0 thoughts on “The Power and Beauty of the Human Voice”

    • Thanks, Steve. Your words mean a lot. And the documentary certainly boosts my morale as well. The more people we reach about the importance of our voices – the more people we reach about the power of gratitude – the more we can increase positive communication.


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What's The Phone Lady doing?

  • Enjoying the holiday season until Tuesday January 4 2022!
  • One-on-one coaching with 6 amazing entrepreneurs
  • Teaching phone skills to job seekers to tap into the hidden job market
  • Sales training on outbound calls for team of outdoor gourmet kitchen designer
  • Sales and marketing coaching for team of natural product for arthritis in dogs
  • Customer service training for team supporting energy efficiency in homes
  • Sales training for financial advisors
  • Training with new entrepreneurs for discovery call, sales & customer service conversations
  • Cold calling for corporate education specialist

Do you or your team want to improve your communication skills? Do you have a communication question or challenge you'd like to discuss? I'd be pleased to connect with you to see if I can help. This quick-to-fill-out form is easy to use and you'll hear from me very soon.