When Does The Meeting Start?

This past week, one of my coaching clients had an “aha moment” that will forever change her attitude to the phone calls she is required to make. She spoke to me about this revelation with such clarity that I need to share it with you … and you need to share it with other salespeople and entrepreneurs as often as possible.

Most of my coaching clients are juggling multiple demands. Making outbound calls is one of dozens of things they need to accomplish each day. And, whether they are salespeople, founders, small business owners or fundraisers, the majority of them make these calls in order to book a meeting.

In fact, many clients hope I have a magic formula that allows them to make it all happen quickly. (I don’t.) Recently, when I was suggesting to one webinar participant that he speak more slowly, he said, “I talk fast because I want to get through the phone call, book the appointment and get to the meeting.”

But here’s the thing, the aha moment I mentioned: The phone call is the first meeting.

As one coaching client put it, “I never thought about that phone call as the first meeting. I thought about it as making an appointment. In my mind I know I really have to change. The phone call is the first meeting, it is the first impression, and it is where I need to make the connection and be present.”

Exactly!

Pass it on.

#InspireConversation

 

 

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What's The Phone Lady doing?

  • One-on-one coaching with 6 amazing entrepreneurs - info about sales coaching here
  • Designing a sales campaign - that includes phone conversations - for a waste management consulting firm
  • Creating client communication module for college students
  • Delivering remote learning on essential business communication skills for job search
  • Remote learning experience on sales and customer service skills for vet equipment company
  • Remote learning experience for financial advisors
  • In-person learning experience with new business owners on creating a sales process
  • Remote learning experience on essential skills to reach and inspire conversations with C-suite executives
  • Team coaching for a firm representing natural products for arthritis in dogs
  • Remote learning experience on sales and customer service skills for a transportation company
  • Remote learning experience on both discovery and sales calls for new startups

Do you or your team want to improve your communication skills? Do you have a communication question or challenge you'd like to discuss? This quick-to-fill-out form is easy to use and you'll hear from Mary Jane very soon.