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When leaving a message, how long is too long?

There’s no ”cookie cutter” answer to this question, but here’s a few guidelines. It’s important to treat voicemail as receptionist or executive assistant in order to “make things happen”. If you are returning the call of a known business contact and need to confirm the date and location of a meeting or your interest in proceeding with a project, then a detailed message is totally appropriate. You want to leave enough information so a return phone call is not needed. This way you eliminate the dreaded game of “phone tag”. When you are calling a business contact for the first time, or you are in the early stages of your business relationship, lengthy voicemail messages are not effective because you haven’t yet built a foundation for how you will communicate. Future posts will focus on more of the when’s and why’s of leaving messages.

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What's The Phone Lady doing?

  • Analyzing email and chat conversations with customers and prospects to improve messaging and calls to action
  • One-on-one sales coaching with business owners
  • One-on-one business development coaching with national franchise
  • One-on-one coaching with office manager/receptionist
  • Sales training with group of entrepreneurs
  • Sales training with group of business advisors
  • Sales training with group of business financiers
  • Sales training with technology sales team

Do you or your team want to improve your phone skills? Do you have a phone communication question or challenge you'd like to discuss? I'd be pleased to connect with you to see if I can help. This quick-to-fill-out form is easy to use and you'll hear from me very soon.