Your Presence is Requested

Business executive talking on the phone and laughing

 

Presence is a noun, not a verb; it is a state of being, not doing.

Debbie Hall

Earlier this week I listened again to Debbie Hall’s brief essay “The Power of Presence”, part of the This I Believe collection which I return to often for inspiration and perspective. While Debbie’s essay speaks to the importance of presence in emotional/traumatic circumstances, her recognition of presence as a noun provides all of us with necessary wisdom.

It ‘s true that our lives are full to brimming. We are continually scrambling for more time. We work on the task in front of us while thinking about what’s next – and next – and next. No wonder a phone call is being labeled as “unwelcome interruption”, “annoying intrusion”or “irritating distrubance”. And yet …

When we allow ourselves to be fully present during a phone call, we create a level of human connection comparable only to the intimate one-on-one moments we so cherish with family, friends and loved ones.

Giving someone our presence, being fully with them … it is who we are, who we choose to be. And when we make this choice, phone conversations unfold, revealing information, possibility, opportunity.

And it’s easy to make a phone call distraction free – close your door, look away from your screen, shut your eyes if you need to and be present to your customer, your prospect, your funder. Answer your phone and simply be available. Allow yourself a few moments to stop doing. And you’ll discover … something amazing.

Enjoy your phone work everyone!

Closing a sale is the natural outcome of inspiring great conversations and listening intently to our potential customers. This natural approach still involves a process – a plan that moves potential customers through a journey of discovery with you. So ... what's your process? And am I the right sales coach for you? Let's find out.

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What's The Phone Lady doing?

  • One-on-one coaching with 6 amazing entrepreneurs - info about sales coaching here
  • Designing a sales campaign - that includes phone conversations - for a waste management consulting firm
  • Creating client communication module for college students
  • Delivering remote learning on essential business communication skills for job search
  • Remote learning experience on sales and customer service skills for vet equipment company
  • Remote learning experience for financial advisors
  • In-person learning experience with new business owners on creating a sales process
  • Remote learning experience on essential skills to reach and inspire conversations with C-suite executives
  • Team coaching for firm representing natural project for arthritis in dogs
  • Remote learning experience on sales and customer service skills for transportation company
  • Remote learning experience on both discovery and sales calls for new startups

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