Your Presence is Requested

Business executive talking on the phone and laughing

 

Presence is a noun, not a verb; it is a state of being, not doing.

Debbie Hall

Earlier this week I listened again to Debbie Hall’s brief essay “The Power of Presence”, part of the This I Believe collection which I return to often for inspiration and perspective. While Debbie’s essay speaks to the importance of presence in emotional/traumatic circumstances, her recognition of presence as a noun provides all of us with necessary wisdom.

It ‘s true that our lives are full to brimming. We are continually scrambling for more time. We work on the task in front of us while thinking about what’s next – and next – and next. No wonder a phone call is being labeled as “unwelcome interruption”, “annoying intrusion”or “irritating distrubance”. And yet …

When we allow ourselves to be fully present during a phone call, we create a level of human connection comparable only to the intimate one-on-one moments we so cherish with family, friends and loved ones.

Giving someone our presence, being fully with them … it is who we are, who we choose to be. And when we make this choice, phone conversations unfold, revealing information, possibility, opportunity.

And it’s easy to make a phone call distraction free – close your door, look away from your screen, shut your eyes if you need to and be present to your customer, your prospect, your funder. Answer your phone and simply be available. Allow yourself a few moments to stop doing. And you’ll discover … something amazing.

Enjoy your phone work everyone!

Closing a sale is the natural outcome of inspiring great conversations and listening intently to our potential customers.

This natural approach still involves a process – a plan that moves potential customers through a journey of discovery with you. So ... what's your process? And am I the right sales coach for you? Let's find out.

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What's The Phone Lady doing?

 

  • Remote learning experiences + one-on-one coaching for women entrepreneurs (More info about this three-year program here.)
  • Team and individual coaching with a national moving company to refine their sales process
  • Remote half-day training for provincial tourism representatives
  • Remote seven-part sales training program for US-based SaaS
  • Remote webinar on accounts receivable communication for industrial-services company
  • Remote webinar on validation to college students in entrepreneur program
  • In-person workshop on job search skills for women in the trades
  • Remote half-day webinar on written correspondence to customers

Do you or your team want to improve your communication skills? Do you have a communication question or challenge you'd like to discuss? This quick-to-fill-out form is easy to use and you'll hear from Mary Jane very soon.